Dingman's Mechanical Repair

This was our first time using Dingman’s and it will be our last. We dropped my wife’s vehicle off for hail damage repair on September the 16th. That Friday, she received her one and only update call letting her know “we will for sure have your vehicle through next week.” No big deal, we have rental car coverage through insurance for up to $600 which equates to roughly a month. So based on the timeline of “through next week”, we figured we were good to go. Unfortunately, “through next week” came and went. When my wife called for an update on September 27th, she was told her vehicle was going to paint “this next week.” Okay, a little longer than we expected but we still had the rental. On Monday, October 7th, she received a notice from our insurance company that her rental coverage would expire on October 10th. When she called…again…to try to get an update, she was informed that her vehicle had not been sent to paint as she was told. Additionally, she was told that they were not sure when the vehicle would go to paint. We are now through 4 weeks and our rental car coverage is up, time to turn in the rental vehicle. My wife’s vehicle is still not done. So, we are left to figure out how to manage transportation for two adults who have jobs and two children with activities with a single vehicle. Our new timetable is two more weeks, so six weeks in total and that is if they manage to hit this deadline. No apologies, nothing. Nothing more than “this is how long it normally takes.” If 6 weeks was the original timeline, why were we not told that when we first dropped the vehicle off??? It’s absurd. Here is the biggest problem: the communication has been absolutely horrible. No calls to give us updates, no “we are really sorry, this is taking longer than we initially told you”, nothing, nada, zilch. At times we have called (late afternoon) and have been told we will receive an update in the morning. Crickets, no return calls, nothing. We asked if they could assist with either a loaner vehicle or additional rental car assistance and we were told that they wouldn’t be able to help, and we had to figure it out on our own. Apparently, we are not alone either, as my wife was told there were others in the same boat as us. It may not be a problem to Dingman’s, but it is a problem to us. Use this shop at your own risk because we had to learn the hard way.

Oct 10, 2024 · Bryan Dort

Dingmans Mechanical has the best staff and management. I know my vehicles will be taken care of, and I will be treated with respect. They are extremely friendly and knowledgeable on anything needed for repair work.

Nov 10, 2024 · Adam Lichty

Fantastic shop. Great people, great service. Always trust they do a good job and are treating their customers with respect.

Dec 06, 2024 · Shane Cavin

Excellent service. I recently brought my Nissan Rogue in for service relative to a strut issue. The customer service rep had excellent communication and expertise skills. Todd was very professional. The service techs isolated the problem, the parts were ordered and within 24 hours, my car was repaired. What is refreshing about the service was keeping me informed during and after the repair. I am totally satisfied with my experience with Dingman's Mechanical services. I would highly recommend them for their expertise, communication skillset and pricing.

Jul 23, 2024 · Rick Shadle

Update: You cannot find a better, more dedicated group of mechanics anywhere in Omaha. Recently, they had to remove the entire engine and transmission to replace a rear seal. A major job to say the least, but they did a great job at a fair price. Todd and Jake kept me updated regularly and did the job right with genuine GM parts. Someone else already did the same job once, but didn’t use the best parts. I’ve no doubt that Dingmans did it right. I take all of the cars there and encourage others to do the same! Very nice people! I've taken two cars for auto mechanical repairs thus far and have been very happy. I used to use Jensen, but the quality at the location I went to dropped dramatically, so I had to venture out of my comfort zone. I used Dingman's for collision repair before and was very excited they opened a mechanical repair shop, too. It's not far from home and the people are very professional. They advise, but don't upsell. I hate upselling, so was pleasantly surprised they didn't do that. From a couple of oil changes to a brake replacement, they've been fair and helpful and priced competitively. I'm sold for life.

Jul 15, 2024 · David Byers