Discount Tire

My spouse got 4 tires installed at discount tire on Cass Street in Omaha Nebraska on September 30th 2024. Upon pickup the tire installation technicians were fiddling with the driver door. He did not think anything of it as this *should* be a reputable business. However upon arriving home after the appointment we noticed major body damage, and the driver door not closing properly. We immediately called (the same day) and left a voicemail. The manager got involved and filed a claim with their company which was ultimately declined due to the shop not having cameras and not being able to determine the damage was done at discount tire, although the driver door closed just fine and no major body damage was present on the driver door before the appointment. After the claim was denied, discount tire offered $200 for the damages, which we declined. That is not a proper or appropriate resolution for this matter. It cost $980 to get the vehicle inspected at a reputable dealership and the module replaced, this did not fix the wiring issue. It turns out they damaged the door so severely it ripped the wires out and bent the door hinge, the vehicle locks and unlocks randomly due to this which is going to cost an additional $700 to repair. These figures do NOT include getting the body damage fixed. I have done all I can, spoke to a manager, they created a claim, and it was denied. Very unfortunate what financial distress Discount Tire on Cass Street has caused to us.

Dec 09, 2024 · Bailee Smith

Great guys… very smooth, hard working and professional. They replaced all 4 tires in about 15-20mins… which is great. The downside is that I was travelling through town and experienced a single tire blowout… I called at 8am, they said they would be able to get the tire in and get me out the door in the morning. They called me at 9:20am and said the tires arrived and to come down to get them installed. I rushed down and got there at 9:30… where they made me sit for 3hrs before they finally brought the car into the bay for work to be done. Someone needs to fix the system where you’re not waiting for hours, there’s other things I could have done in that time if they knew they wouldn’t even look at the car for 3hours. It’s poor practice, inefficient, and bad service. The final reason for getting 3 stars was they just dumped my spare and the tools back into the trunk rather than putting them away in the spare holder and assemble the locking assembly and tools as they should be.

Sep 30, 2024 · Kyle

Recently purchased 4 new Goodyear WeatherReady tires for my 2018 Toyota Highlander. Discount Tires had these tires in stock and excellent price. They were ready for my installation appointment, work completed within one hour. Staff was friendly and professional. Waiting area was clean and comfortable. Very pleasant overall experience. I highly recommend the Cass Street Discount Tires Store.

Jan 22, 2025 · Jim Ecker

Had an appointment scheduled this morning for 0845. Had ordered my tires online last week to get them mounted/balanced on new set of wheels with TPMS I was bringing in. Nickolas got me checked in when I arrived early. I didn’t get any of the tire technicians names but all the ones I encountered as my new set was getting taken care of and put on my car were none the less professional and all together worked as a team to get it all taken care of seamlessly. Thank you for the awesome experience I got to witness as you all took care of my car very well. Will definitely be back for new tires in the future but will be my regular for the tire/air checks and rotations.

Jun 10, 2024 · Terrence Tuoc

I came to have my tires changed from one set of wheels to my other set. I specifically said to keep the front tires on the front, and the rear tires on the rear. I also stated to not change the center caps. Not only did I get told that they were changing to center caps to see if they fit, but they also didn't listen to my request to keep the tires in the same spots. I asked repeatedly and I was assured this would be done. Upon leaving the store my car was immediately pulling to the right when going down the road. I knew this meant they didn't leave the tires where I asked. I then called the store and was hung up on three separate times. Finally I got a hold of someone and was told to bring it back to have them attempt the job again. I was told they would "make it right". After about 2.5 hours after my initial appointment my tires were finally installed correctly. I told the gentleman who worked on my car what happened and he said "yeah communication is not our strong suit here". Not only did I never get an apology, but no one ever "made it right". I will never be returning to discount tire again as this is the 4th time in a row I have had an issue with this company and separate locations.

Nov 27, 2024 · ppihcfan