Empire Wheels New and Used Inc

Get a flat, so I visited Empire wheels. 3 hrs later flat in same tire. Go back and the se gentleman say "I knew this would happen". A few questions later I was told the issue wasn't resolved the 1st time around and they didn't tell me about because they didn't have my tire size in stock. After I was told I would be charged another$15 Plus tax to get a new plug. Went down the street and they showed me the "plug" they put in the frist time.

Dec 12, 2021 · Wendy

Unprofessional and rude asking for a tip before he even started the job and telling the customer to grab a tire from the back.

Feb 19, 2025 · nm saidi

Unprofessional. I was told to come back and that I should take a tire for the time being and when I came back, they said that the person who told me that is not working anymore and that they won’t stand behind what I was told. I was told that I would be contacted within a day or two with pricing for a new or preferred used tire. I was not contacted. I came back less than a week later and now I’m being told that I need to keep the one that they gave me temporarily and they won’t switch it in for me. Very nasty interaction. The animal didn’t even care to hear what I had to say and just insisted that he won’t take the tire back. Stay away. There’s a good tire shop on Troy and east New York ave

Jan 07, 2024 · Menachem Krasnianski

Realized I had a flat tire while driving past this shop. They flagged me down and waved me over. I didn’t have much cash on me, but they put my spare on so fast and efficiently. My old tire was not fixable so they said I could come back anytime for a new tire. I went home to grab money and came back 15 minutes later—they put the new tire on and checked all my tires in about 20 mins. Very efficient, kind people. Excellent service. Jordan is the best!

Jan 12, 2023 · Abigail Isom

Dishonest with their prices. Went to have a new tire put on and a bad one removed - they charged $30 which I was surprised by I was expecting $20 - the guy says "this is a rich neighborhood" (awkward) - I felt I was being ripped so later I called them on the phone to ask what the cost to swap a bad tire for a new one and they said $20 which is what i was expecting originally. Stupid move when the community talks and overcharging will get around. Go to the corner of East New York and Troy for honest service.

May 23, 2022 · Aron