ER Autocare Polaris

I recently took my vehicle to ER Autocare Polaris, and I couldn't be happier with the service I received! From the moment I walked in, Nathan Fielder was welcoming and professional. The technicians took the time to listen to my concerns and explained everything clearly, which made me feel confident about leaving my car in their hands. The repair process was efficient, and they kept me updated every step of the way. I appreciated their transparency when it came to pricing—no hidden fees or surprises, just honest, straightforward communication. When I got my car back, it was running perfectly. The brake replacement was done flawlessly, and I noticed an immediate improvement in my car's performance. The shop was clean and well-organized, which is always a good sign of a business that takes pride in its work. Overall, ER Autocare exceeded my expectations. I highly recommend them to anyone in need of reliable, high-quality automotive repair services. I’ll definitely be returning for future maintenance and repairs!

Jan 16, 2025 · noah abner

My first experience with ER Autocare Polaris didn’t leave me wanting more - they didn’t tighten my oil cap after an oil change and when I went to my car the next day there was a puddle if oil in my garage under my car. I called them to let them know what happened, they got me in immediately, fixed the problem and sent me with a free oil change voucher for next time. When I went back the second time, oil change went great they also texted me during my appointment with some notes of things that may need replaced soon, and any other findings during the inspection. My most recent trip was for an oil change and tire rotation. Andre was extremely friendly at check in and got my car back quickly for service. I knew my tires were a little worn so a tire change was near. Andre called me to let me know I should strongly consider new tires because of how close they are and the current weather conditions. He did not pressure me at all and said it was up to me to take on the cost. I agreed to get new tires and he was able to get everything taken care of for me same day. He called to let me know they had arrived and an ETA on when the car would be ready for pickup. I was very appreciative as it was through the course of a work day for me so I could plan. Andre and the team were all very communicative, prompt, and friendly during the whole process. Very happy and will be back!

Jan 19, 2025 · Callie Ogden

Excellent service and price today for an oil change without an appointment on a Miata using customer supplier materials. I have done these myself since 2001 on my garage floor, but now dislike the heat and wrenching upside down with little room to move. Great Job!

Sep 13, 2024 · Kyle Russell

GREAT customer service!!! The inspection was detailed and all issues were laid out very well. Very fast work, had my car back within a day. Dropping car off was easy after hours. Thank you & will return for future repairs!

Jan 26, 2025 · Chelsea Evans

From start to finish, the service was top-notch. The staff was friendly, knowledgeable, and took the time to explain everything in detail. I will definitely be returning for any future needs and highly recommend them to anyone looking for reliable and honest mechanics!

Jan 29, 2025 · Keaton Krehlik