Expert Auto Care

TLDR: DO NOT trust this shop. I brought my 2013 Ford Escape to Expert Auto Care after the engine was overheating for reasons I didn't understand. They fixed the issue and it was even less than I was quoted, which was amazing. So, when the issue began happening again I took it back right away. It was thankfully fixed within the same day, however, i never got a quote before the fixes were implemented. I thought they were doing the fix for free because it was within 5 months of the first overheating issue. Imagine my surprise when I go to pick up the car and I get charged for the sensor they replaced. I was never asked or quoted anything, they just did it. That was red flag #1. I was just happy the issue was resolved and drove home. The NEXT DAY, my car started over heating again despite this "fix". I called and said I can't afford to keep towing this car to their shop and I'd like them to fix it. The owner agreed but every time I followed up said he'd "get back to me about a tow." And never did. This was over a month ago at this point. So now I'm stuck using a car I'm trying to sell instead, while my other car that i WANT to be driving is just collecting dust. Super disappointed with this shop and I don't reccommend you trust them with your car. I never write reviews like this I'm just so frustrated.

Nov 20, 2024 · Alix Webster

I had a great experience with a very thorough used vehicle inspection, these guys know cars especially BMW repairs. They are knowledgeable, so helpful and love to help their customers. Thank you Sly!

May 01, 2023 · Tim Gordon

I was on my way to pick up lunch for my office when my temperature light started flashing and beeping like crazy. I popped the hood and instantly saw coolant all over my engine, the remaining coolant was draining at a significant pace. I knew if I wanted to avoid any further damage to the engine I couldn’t drive further than a few hundred feet, and even that was pushing it. I was supposed to be back to work in 20 minutes and was stressed about possibly waiting for a tow truck. I noticed a lot of garages and warehouses where I broke down and decided to do a quick Google search to see if any mechanics were near by. That’s how I came to find Expert Auto Care. I called and spoke to Sly, he told me to head over and he would take a look at my car right away. A 200 ft drive later and I was there. He noticed instantly that it was a cracked radiator, not surprising as I drive a 10+ year old car. He took me inside, and did a quick estimate. He even attempted to get the part same day to try to have the car mended before end of day. The supplier wasn’t able to have it in until early the next morning, he assured me that as long as the part was received before noon he could have the car done. He mentioned he would also call if anything else came up during inspection when they replaced the radiator. A co-worker picked me up and I was back at my office with only a 12 minute delay. Incredible. Sly called me the next day, and the car was ready. When I arrived not only was my car running perfectly, but my AC was blasting colder than ever as Sly and his team had noticed an issue with the ac system. They replaced a hose I believe, and recharged the AC. I was appreciative, and asked how much the estimate had changed. It hadn’t. They did it at time of service at no charge. He saw it and couldn’t ignore it as he knew to get to the AC area again would be labor intensive. Such a kind gesture, and the type of business I feel that few people do anymore. As a Woman it’s always nerve racking to goto the mechanic. I’ve never felt so lucky to need a car repair. Now I have a local mechanic that I completely trust and will goto for any needed repairs in the future. Sly is also a blast to talk with! Personable and easy going. This is the type of place you go and feel like family. I couldn’t recommend this auto shop more. I am truly so grateful to have found Expert Auto Care. Thank you to sly and his team for getting me out of a bind and back on the road!

May 19, 2022 · Breanna

Sly and Mike are the best of all. I have been taking my car to them for more than ten years and never been disappointed. The longer you take your vehicle to them, the better they get to know it. Fair prices, prompt service, straightforward and professional yet personable. Be sure to mention if you're a AAA member. One caveat: they don't sell nor install tires but they do everything else.Can't say enough good things about Expert Auto Care.

Feb 08, 2016 · Shannon Wittman

My mechanic for years. Honest, reliable, expert in all they do. Have serviced ALL my cars for past 15 years. Never had any complaints, never had a breakdown, never failed an inspection, and always got top dollar when I traded a car - because of excellent maintenance.

Nov 10, 2021 · Daner Reider