Fair Oaks Ford Service

Excellent service! Frank went above and beyond, taking care of everything and thoroughly checking all the coverages. The job was done quickly and efficiently. Highly recommend!

Jan 13, 2025 · Harish Tatikonda

I got my certified Ford Mustang from Fair Oaks Ford in Naperville, IL. The Sales man Chris was my dealing agent. There was not a single delay at any part during the entire process. The Test drive was given promptly and long enough to satisfy me. All the papers including the user manual of the car and service history were all in place as well. Chris was great to work! He was not pushy. He went the extra mile from the start to finish! He is very knowledgeable and was very responsive with any questions. I would highly recommend to friends and family to visit Fair Oaks Ford if you are planning to purchase new car or certified Car! The dealership is spacious, very neat and clean! They have snacks for the customers if you feel hungry. I was very happy to make purchase with them and would definitely consider them again for my next purchase! Chris the professional sales man! Thanks for all your help and support! The other persons in team were Moe the office manager and Bages the finance manager were very helpful too! Last but not the least “The key is when a customer walks away, thinking, 'Wow, I love doing business with them, and I want to tell others about the experience.'"

Jul 26, 2022 · SYED HUSSAINI

Started my day to take delivery of my Ford Bronco order. After 5 months of waiting, Fair Oaks Ford finally made it happen. The process is going very well so far. Thank you Chris C, Will D, Jeremy H. and Moe for a great car buying experience.

Jun 20, 2022 · Rhyan Pantaleon

Cassidy Crouch took excellent care of me on a needed repair. Always a good experience with the service team at Fair Oaks!

Sep 25, 2024 · Greg Wujec

The customer service is really friendly and casey is really good with her service. Definitely recommend her. I feel its expensive but worth it.

Sep 25, 2024 · mac residency

I went with my friend to buy a truck from Fair Oaks Ford in Naperville. The truck buying experience was pleasant, and I also bought a truck bed cover and wind/rain covers for my windows from a guy named Bob ( the aftermarket products guy) dealing with Bob was like dealing with a dishonest used car sales man. It was hard to believe anything Bob said, and he did so many price drops. The aftermarket products were installed & the windows were constantly malfunctioning. They would automatically go down when I tried to put them up, and the truck bed covered leaked. When I complained to Bob, his response was “why do you need to roll your windows down?, it’s cold outside”. After 5 days of dealing with frustrating malfunctioning windows, I took my truck back to Fair Oaks to have the windows guards removed. Bob said they would reimburse me some of the money and still to this day I have not received any money or any call even after informing the sales manager. It’s been over 30 days! BEWARE OF BOB and his cheap Aftermarket products from a different company (Not Ford) and they do huge mark up on them. If I can prevent anyone from going through this frustrating process, posting this review is worth it.

Dec 08, 2023 · Cristian Monett