Feldman Kia of Novi Service & Parts Center

If you are contemplating getting your vehicle serviced here, drive as far away as possible. Unfortunately the service department here is either willfully negligent due to laziness or incompetent and in both scenarios they absolutely should not be tasked with touching anyone's cars. I brought my 2024 Kia Seltos in believing I could trust the department to find what was wrong with my car. Starting about a month prior, my car started showing a code that said "CHECK AWD/4WD". At first it only appeared once in a while but eventually it would appear anytime the car accelerated from a stop. Once the car was turned off, the code would disappear again. I explained this to Josh LaPointe who unfortunately lacks the skill of listening to a customer. He turned my car on and immediately said, well there's no code here? We explained it again, and he said well if there's no code I can't scan it. My husband then took on Josh's job and drove my car around and got the code to appear. Unfortunately the scanner Josh grabbed didn't work and he said they would get back to us the next day. The next day the Kia Connect app informed me that my car was turned on and was driven 0.62 miles. Fourteen minutes later I received a call from Josh. I knew before he even told me the issue that there was no way he had driven my car enough to get the code on and I was correct. Instead of scanning the car, the service technician Alex just looked at my rear passenger tire and saw that it was a different brand. He decided in that moment it would be easier to just declare the issue of it being my tire and stopped all work. Josh explained first that my tire was the wrong size, when I pushed back on this he changed his tune and said it is the right size but the tread is completely different because of a different tread pattern. See, I had popped a tire at 3,000 miles and got it replaced at Firestone. Josh, and eventually his superior Derek, claimed that Firestone completely messed up my car with the replacement and I would need to spend $900 on four new tires. Yep, four new tires on a car with only 10,000 miles. Yet when I questioned the tread measurement? "Uh well we didn't write it down." When I questioned why they didn't at least scan it? "We don't need to, we can see the issue." When my husband called and questioned how their answer didn't make sense? "You think you know more than a Kia certified technician?" Turns out, we do know more. We knew we wanted a second opinion and at a minimum for the car to actually be scanned. We decided to take to car over to Firestone. When we explained what Josh, Alex, and Derek had said about the tread pattern and tread measurement the supervisor at Firestone laughed. He actually bent over laughing in disbelief. He went through and measured the tread and explained that even if I was driving a Subaru, company with the strictest tread measurement guidelines, my car would still be fine. He then scanned the car and found the actual issue. The issue was never the tires. The scan showed that there was a technical service bulletin for Kias 2020-present. My rear differential needed to be replaced due to abnormal wear of motor brushes inside the actuator assembly. This would be covered under warranty. Of course, Firestone is a tire company so we needed to take it elsewhere to be fixed. We ended up going to Kia Golling (where they laughed and said yeah the service department at Feldman knows nothing) where they confirmed the diagnosis. And again confirmed that the tire tread was fine and changing the tires would not fix the issue and the rear diff needs to be replaced. The service department was rude. They were incompetent and refused to rectify their mistake. If you go here to get your car serviced you unfortunate very well may leave paying them money but with the issue still present.

Jul 22, 2024 · Joshua Dubie

Not a good experience at this location at all. Will not be returning under any reasonable circumstances. I recently moved and this became the closest service dealership so i brought my car here for the basic service package and requested to have my side mirror defrost checked, a tire patched, and my navigation system updated (all that information was in the appointment request so there was no surprises when i dropped the car off). I scheduled a 7am appointment and was there when they unlocked the doors. I asked how long it should take and they estimated 1.5-2 hours and said they would call me when it’s done. By 10am i still hadn’t heard anything so i called to check and was told that the service part was done but they were waiting for a technician to look at the defrost and kind of rushed me off the phone. I heard nothing for the rest of the day and by 3pm i decided to just show up and check on things since i was back in the area. I asked about my car (which was sitting out front as if it was done). They said it was done and they were “trying to call but it’s just been so busy” then proceeded to say they couldn’t find an issue with the defrost and that i had to update the navigation system by myself. “Here’s the key it should be all washed up for you out front” - it was not washed at all, minor issue in the grand scheme of it all but just added insult to injury after my car sat there for 8 hours to just get basic service done, and none of my other two issues taken care of. For my next service, i will drive all the way back to Roseville to Jeffry Kia, who in the past was able to do service and look at and fix electrical issues with the wireless phone charger and patch a tire all in under an hour and call me promptly when it was finished. And wash my car lol

Nov 27, 2024 · Alexandria Bleecker

To be honest, this place does NOT deserve any stars! They lied to me repeatedly and told me that work was completed on my vehicle... when it actually has not been done! I have spoken to multiple managers here... and have proven to them how their location failed me as a well paying customer. They admitted to their wrong doing but still No manager was helpful... nor did they apologize to me or offer to make things right! I will never spend a dime in this place ever again! It's truly awful that as a consumer... you choose to support a kia dealership even though you know that you will pay a little more... but you trust them because they specialize in your brand of car... to be taken advantage of. I will NEVER step foot in this service center again... and if I were you... I would find another dealership as well!!

Apr 24, 2024 · Robin E

Throughly disappointed with the guys at service this morning. They have coupon on their own website for full synthetic 69.99 but they do not want to honor that by simply saying, your vehicle is not eligible. It is a basic Kia Seltos with 5-30w. They want to charge 89.99. It’s not about just the price issue but the way they publish one thing but not honoring. There are tons of oil change places with plenty of coupons yet its the attitude of these guys is unbelievable.

Feb 26, 2024 · Srinivas Bikki

I had a non-urgent warranty repair. Made an appointment in advance for Monday at 8 am. Late that day I called for status and was told the technician couldn't look at it all day. Called Tuesday afternoon and was told a part had to be ordered. The part did not arrive on Wednesday. At least on Thursday the repair was made by noon.

May 10, 2024 · Christa Linderer