Firestone Complete Auto Care

Terrible service. I came to get new tires and my car aligned on 08/04/2024. When I got there to go pick up my car I got in and saw the plastic of the control where the shift gear is located damaged. I went back and told the guy at the counter my issue. He was nonchalant about it and told me to come back the following day to get it fixed. The guy had said he was missing a part that had to be ordered. I waited a couple days went back turns out he never ordered the part. He proceeded to pretend to order the part and told me he would call me back. He made a comment looking annoyed saying that since he was a nice guy he would fix what was broken. He told me I had no reason to be annoyed because eventually my car was going to break? Whatever that means. It is now 08/21/2024 and he never gave me a call back. Avoid if possible very rude. Never returning to this location again. The first picture is how I got my car. The second picture is how it looks now. It’s even more damaged since the part was never fixed and the shift gear kept pulling on the broken plastic. I told all my mutuals to never come to this place.

Aug 21, 2024 · Priscilla Lira

Isaiah and the team took care of me and made sure my experience was wonderful. They were patient, caring, and understood exactly what I was looking for. Consider the L street location as they are highly experienced. You won't be disappointed!

Jan 16, 2025 · Tylor Poellot

Isaiah at the front counter was very nice and helpful. I was glad to get my tire patched/plugged so quickly and affordably without someone pressuring me to buy a new tire.

Feb 16, 2025 · Sara Planck

Made an appointment for an oil change. Dropped off key after hours with a coupon printed off of their website for $29.99. Next day got a call saying car was ready and total was $114. I asked about the coupon and was first told he didn't know anything about a coupon. Then was told coupon didn't cover my vehicle. I understand if the coupon wasn't applicable but shouldn't a phone call have been made saying as much before working on the vehicle for nearly 4 times the cost?

Oct 09, 2024 · Ryan Shanahan

Brought my truck in three weeks ago to get a power steering pump done and magically. It don’t start now it’s having electrical issues now that it never had before. it keeps dragging out trying to figure out what’s causing it. My truck ran fine when it went in should run fine when it comes out just getting a power steering pump done this is getting extremely frustrating because I run a business and I need my truck. this is really disappointing with fire stone because I’ve been a lifetime customer, really question coming back to fire stone and I had a master mechanic at Chevy. Tell me sounds like they arc the ACU. and I feel like they’re trying to do everything to put it on me The guys have been friendly down there, but nothing’s getting done with my truck and this is getting very frustrating and if he take your vehicle out, they leave everything took apart classy fire stone, and the District manager is a real class act don’t take here this is a shady tree mechanic shop

Nov 26, 2024 · Derek Corns