Firestone Complete Auto Care

For over 25 years I have used Firestone and always received great service. Only once have I had a problem with a tire, and the replacement was quickly made with no questions. I always get alignment coverage which pays off in the long run. This time I was able to call my dealer and get the tires I needed quickly and scheduled for service when I needed them. As a longtime customer, I always get recognized and know that they truly want my business and ensure everything is done right.

Nov 08, 2024 · John Shirk

I booked an alignment appointment through the Firestone app. Upon arrival at the store, I was told that their system is dated but the work could be done on my vehicle. After the service, I was on my way home and noticed my steering wheel was not straight and the vehicle was driving the same as when I left it. I returned to the shop and informed the front desk. He repeated his statement that their equipment is dated and that is the “best they can do.” He told me to try another Firestone since I purchased the lifetime alignment. This is unacceptable and a monumental waste of my time. This service should not be offered at this location if they can’t actually provide the service. This needs to be addressed as I’m sure I’m not the only customer this has happened to.

Jan 03, 2025 · Spencer

Chris and his team took care of me today when I had a flat tire. Recommended several options to me and also took care of my oil change. He was professional and courteous. Thanks for the great service!

Jan 02, 2025 · Paratus

Loved coming here until recently. I would book appointments online for a morning service and wait in store and it never seemed to be a problem…they always confirmed my appointment and I thought everything was good to go. Today, I got a yelling by the front desk guy for making this appointment. I informed him that I picked wait in store online and they still confirmed my appointment, he threw a fit about the fact that he cannot see that on his end (like I’m supposed to know that?). I can’t imagine yelling at a customer like this because your appointment set up sucks. If you can’t take wait in store appointments before 10, don’t approve my appointment. I apologized for it but he couldn’t even look at me he was so mad.

Feb 06, 2025 · Dillon Postma

I spent 300 dollars here for gas cap and an oil change. Insane! My check engine light came on and they charged me 120 dollars for a service that’s free in many places. And not only that, but I had to bring it in three seperate times to get any service done. The first day I dropped it off they did no work at all even though I asked them to do the oil change, and the second day the gas cap didn’t come in (which I understand, but they could’ve changed the oil on either day) and then the third day they finally changed the oil and gas cap, but on all three days I had to be the one to reach out to them- they didn’t call me once to give me any updates on my vehicle. And when I would walk in to either drop off or pick up my keys they were so rude- no good mornings/how are yous/etc, most of the time they’d barely look in my direction. Completely crazy. Never coming back here again.

Nov 07, 2024 · Terra Morgason