Firestone Complete Auto Care

Tire and service advisor. Bernadette was very nice and checked me in really fast and was able to get me in and out and also tire flat was fixed the first time. I didn't know, but starting now Firestone is offering free tire flat repair as long as it's the flat is in the correct position. It could be free. Had a great experience with Bernadette will come back again.

Feb 07, 2025 · David Chan

NEVER GO HERE - ABSOLUTE WORST CUSTOMER SERVICE BY THE MANAGER worst location for any kind of auto service. I went there in 2023 for a routine oil change and it was alright. Similar visit in 2024 was a nightmare. I had heard stories about this person whose name starts with B and i had the good fortune not to have run into her till this point. I drop off my car at 9 am and expect to get it back in the afternoon at 2 pm. When i get there about 3 pm its not done and Lady B is there. And i knew in my heart that it was a lost cause. But i foolishly persisted when this person promised my car was next in queue and if i came back at 5 it would be done. Guess what - not done. And i refuse to believe they did not get to the next car in 2.5 hours. Her explanation was someone came in that required 4 tires. And then she had the gall to say just come back at 6 and it will be done. It was already 5:30 and i did what i should have done when i first saw her at 2 pm - namely taken my keys, cut my losses and left. This kind of customer service is just awful. And repeatedly lying to your customer is even worse. I reported this to the Firestone customer service and they promised me someone from the store would call and this never happened. I see from the reviews i am not the only one who failed to get an oil change after a whole day of waiting something that must be quite unique in the entire United States. So for anyone considering going to this place - DO NOT. There are lots of other Firestone places around. They are in better locations, cleaner and with excellent service that is provided by real professionals. As an example the one on 3161 El Camino Real. If you have to drive an extra 5 miles or more just to get away from the Firestone on South Victoria, Milpitas, the time and gas invested will be amply rewarded.

Dec 22, 2024 · Sudeep B

Bernadette was amazing! The Potthole by the Burger King got my tire🙄 luckily she Got me in and out within the hour! Obviously with the help of her awesome crew!

Feb 07, 2025 · Felix Maldonado

They completed the job and delivered my car well within the time frame that they promised. They didn't hand me a list of excuses - just my car in a repaired condition. Also, they were friendly and had great customer service.

Oct 15, 2024 · Will Young

I found some tires from Tire Rack but contacted this location to see if they can help get them quicker and installed before the New Year, the Store Manager, Sanam made it happen all within 24hrs. I shared my information from Tire Rack, he ordered them and got them installed, balanced and aligned. One of his technicians, John got it all done, the car runs smooth and nicely. I will be back for the other cars. Way better service than Wheel Works about 5mins away in Milpitas.

Dec 31, 2024 · Charles Almazan