Firestone Complete Auto Care

Me and my husband used this location for years. Never again. I was up until midnight with friends working on my car door last night. About 6 months ago I paid for a door handle, and they replaced the WRONG one. Due to it being the wrong one after about 5 months I started having issues with my door not locking. Before that we brought his car to get a simple oil change and you can see the picture below, that’s how we got the car back. They denied all responsibility even after we went to the gas station next door and saw footage. They misdiagnosed a head gasket issue that caused me to replace my entire engine. This store is a nightmare and the amount of money we have had to shell out to them for no reason is honestly disgusting. We didn’t even want money back we just wanted things fixed. But due to Firestone not having cameras and the claims adjuster not being able to prove when the damage was done, they denied our claim and it’s just another thing we will have to pay for on their error. Do. Not. Come here unless you have extra money to fix their mistakes. Not the same quality as a few years ago.

Jun 01, 2024 · Shauntel Ortiz

I will never use this Firestone location or and Firestone locations again. I had a flat tire and the car didn’t come with a spare. I removed it and took to this location. I was told there was a leak that needed to be patched. A few days later it was flat again Removed the tire and brought it back. A different manager showed me that there was no patch. He accused me of bringing in a different tire then told me the tire actually couldn’t be repaired because of the leak location. They charged me for a repair that was never done. This is not only fraud it is dangerous. My attempts to talk to management was futile.

Jan 01, 2025 · Tim Lee

Had 4 new tires put on my vehicle. Had a quote from the dealer and went I called Firestone to get a quote it was less expensive and the tire, the tire they recommended was going to give me more mileage and they were very thorough in explaining the tire costs. When I brought my car in they informed me about additional services that I should be aware of with my mileage. Since I normally go to the dealer with my general service, I didn't need the various checks. Corey was extremely helpful and very professional. If I decide to change to anyone else beside the dealer, I will go to Firestone! Thanks Corey

Oct 14, 2024 · penne gabel

Just had 4 tire put on my EV. These guys are great! Charged me about $700 less than the dealer quoted me including installation and alignment. Plus Firestone had some great rebates and incentives. Will use this place again! Thank you!

Oct 18, 2024 · Robert Johnson

I am super happy and grateful with the service that I received from Pauley and his team yesterday, 12/27/24. I have had not great experiences with this firesone location in Scotia, but Pauley said they are under new management now and you can tell! I got a flat tire yesterday morning, I called them in a panic as soon as they opened, Pauley got me in and got me fixed up first thing upon opening + i was back on the road within the hour. I was super grateful and thankful!!! Huge thanks to Pauley + team!!!

Dec 28, 2024 · Jennifer Cole

Josh was really nice and he got us in and out very efficiently. Good man.

Dec 08, 2024 · Nicholas Kriho