Firestone Complete Auto Care

I scheduled a repair appointment for today last week. Something told me to call this morning to make sure my car would be finish by closing and the service associate told me that they can not repair my vehicle due to them not having the proper tools. Mind you they quoted me 3200 for the repairs gave me a breakdown and everything. Now I’m stuck searching for a place to repair my car. This place SUCKS. They need to verify that they can repair a vehicle before quoting and making appointment.

Jan 30, 2025 · cicely hollins

Took my car in for oil change and paid for a full inspection because I had error codes from the transmission. Picked my car back up and left. Called them about 10 min later and asked if they had checked the transmission fluid. They hadn't and I had to bring my car back to get it checked. I would have thought the transmission fluid would be included in the full inspection

Feb 16, 2025 · Brenden Pattee

I scheduled an appointment at 8am and arrived 15 minutes early to make sure they have the keys by 8 in to put all new tires on my Kia Optima just for them to have me waiting 3+ hours for simple tire change. Do not recommend booking appointment as they will not take you on the time you are scheduled. Paying over 1200 dollars you expect quality and completion in a timely matter.

Aug 09, 2024 · Jesse Hernandez III

I do not know if there was any technical proplem with the computer or the techinican who fixed wheel alignment not done correctly. The left front wheel of my car is still not aligned. The advisor told me that one could not be fixed. I paid $209 for the wheel alignment service but all my car wheels not fixed correctly. I am not satisfied at all.

Oct 31, 2024 · BigmoonGamer

Do not get work on your car done at this Firestone! The mechanics who worked on my car were VERY negligent. I’ve had to go in 3 times in the past week to get mistakes fixed that THEY caused, and I left with a new mistake EACH time. First I went in for an alignment and rotation on my wheels, when I left, my car was not properly aligned, it was worse than when I brought it in, and my steering wheel began to shake. I brought it in again to get it fixed, they suggested rotating my tires back to how they originally were to fix the problem. The tires that were gonna be placed back in the front were almost completely worn out, so I opted to purchase 2 new ones, and leave the pair that still had some life left. When I left, the new tires were in the back and the pair of tires that was the MOST worn out was in the front. Meaning, they installed a pair of new tires and were going to keep the pair of tires that still had some life in them left, and left me with the pair that was the WORST. I did not notice this until the next day. When I finally went in for the last time to have this fixed, it seemed all was fine when I went home. Two new tires in the front, and my old pair of tires that still had some life left was in the back. The next day, I had a family member replace the serpentine belt on my car and they removed my wheel to make it easier. That was when they noticed that the lug nuts were loose. He checked every tire, and they were loose on every. single. one of them. I live about an hour away from this place, I am lucky that a tire did not fall off of my car. Moral of the story: do not trust these people with your car, and if you do, make sure to inspect it yourself afterward.

Aug 18, 2024 · Claudia Leiva