Firestone Complete Auto Care

I was in for an event that took place out of town in Columbus, Ohio. Unfortunately, one of my tires was slit at the hotel. I noticed that the Firestone Auto Care shop was open on Sunday. Calvin and Kayla were very helpful and understanding as they both were persistent in helping me out until the issue was rectified. They even went beyond the call of duty in assisting with the arrangements to pick up a lifter at a parts store considering my Tesla was too low to the ground for their equipment. These two employees need to be commended. Observe the two of them and take notes!!! Bernard H. Jones, Jr. ( Amazon top 25% top selling book authors)

Oct 08, 2024 · Bernard Jones

I love going to Firestone for my oil changes , they always fill up my tires and My car drives smoothly immediately after. 10/10 Service and communication. They make sure to get me in and out I’m never here longer than an hour.

Dec 19, 2024 · Ateyana Williams

Needed 4 new tires on my Honda Odyssey due to a full blow out (meaning the tire could not be patched, this I unable to drove my car). Called ahead to make sure the two I looked online were available. Was told they were both out of stock in the entire state but they could be ordered in, should only take a few days. No problem. I leave my information. A week go by. I call back, check the status. This is when I was told they forgot to order the tires. Sigh... Accidents happen. Another week goes by and I call again. They still don't have the tires but now have different tires at a comparable price. I arrange a time to drop the van off and explained I needed the van back by no later the following Wednesday (5 days) to travel out of state on the following Thursday. They assured me this would not be an issue. End of the day Tuesday I get a call the Tie Rod is badly bent/broken and needs to be repaired for safety reasons. I give the go ahead to fix but right now my only concern is getting my vehicle back on time. Wednesday afternoon I called to check the status. Car is ready with all repairs and brand new tires. And for all my trouble they included a free oil change and knocked 5% off. There may have been lots of speed bumps along the way but every single person I worked with and spoke to was very kind, helpful and took accountability if a mistake was made. Overall I am happy with the work and would use them again. Happy to support a Northland business.

Feb 01, 2023 · Gesika Cline

Update: Everywhere was busy for the holidays, & of course, I don’t trust just anyone because of THIS place. So I JUST got my car back after a month & NOTHING IS ACTUALLY WRONG WITH IT. BUTTTTT- THIS place told me it was a $2,000-3,000 problem they could not do. SO- not only did I waste & LOSE a LOT of money, BUT- my car was broken into for nothing & had a $100 item stolen out of it! THESE PEOPLE DO NOT KNOW WHAT THEY ARE DOING, THEY DON’T CARE ABOUT YOU, IF YOU DON’T DO WHAT THEY WANT- THEY ARE RUDE & LEE that replied to this is THE one that ALREADY knew AND DISMISSED ME INITIALLY.. GO SOMEWHERE THAT DOESN’T RUN ALMOST SOLEY OFF COMMISSION & PAY THEIR PEOPLE CRAP WHERE THEY FEEL THE NEED TO SCAM YOU.. Sympathy to pay bills, but NOT when it’s their customers that are getting their lives RUINED.. ——— I thought these people were cool- the 1st time. After this 4th time of dealing with them... I've had it. Someone broke into my car while they had my key in their possession and they insist there are no cameras. My car has 0 signs of forced entry and my windows are designed to where you cannot shove a rod, even a coat hanger, to mess with the locks within the doors. There's nothing even showing they needed to attempt that. So what does this mean? Without having camera footage to provide to me, which is very weird for a property to not have considering they even have expensive property owned by the company- either they left my car unlocked, an employee did it with my key, or both. DO NOT leave your car here without you present. Your property is not safe. And they have ZERO sympathy for it. Let me just add in that my back rotors have been needing done and I had told them within the 30 day warranty, after they replaced the front, there was still something wrong and they insisted it was just the front ones settling in. Even though they were skipping and sounded like a scrape as if they were frozen from the cold- in the summer. But guess what? Now they NEED done and my GAP doesn't cover rotors. Suggested a mild shaking while driving issue was my rim, and said $601 FOR A RIM I COULD GET FOR $50-$100 ON MY OWN. How do I not know they are the reason my car keeps needing work? No cameras? So you can tear up cars for commission, you mean?

Dec 26, 2024 · Blaine Collins

This location is always great. They are personable & professional. The work is done right and timely.

Feb 13, 2025 · Dee Happel