Firestone Complete Auto Care

I made an appointment and before I dropped off my car I explained that I live in Cincinnati and may not be able to leave the car depending on how long it would take. I was told no worries, it will take an hour. It took 6 hours. There were no unexpected issues. It was just an oil change and tire rotation. And I only got my car back because I called 3 times. Why lie?? I wouldn’t have brought it if I knew it would take so long. When I FINALLY got the car, they had not put windshield wiper fluid in like I asked. The girl at the checkout (Dylan) was extremely rude. She told me my card is declined, I said my card is fine, something must be wrong with your card reader so we tried another computer- same thing. Tried another card- same thing. Finally I asked her to type in my card numbers manually and lo’ and behold it works. Concerning that 2 card readers at this store clearly don’t work and Dylan was disgustingly rude to me, acting like it’s my fault. Oh and since I tried 2 cards, they ended up charging BOTH (even though they told me both cards were declined) so then I had to call the next day and get a charge removed. These people are incompetent. I’ll never come here again. I am still in shock at how terrible the service was and the fact that they told me I could pick the car up at 1 and it wasn’t actually ready until after 5. And then still wasn’t even ready because it still needed windshield wiper fluid. And my car was absolutely filthy when I picked it up- why?

Jan 12, 2025 · L

My Gf and I recently scheduled her car to get 4 new tires at this location. It took 6+ hours to complete. The morning after we picked the car up we realized they did not put tire valve caps on and we had to get some (they're cheap, that's fine). Through the next week the tires kept losing air and dropping 15+ psi below what they were set to. Had to put air in them at least 10 times. We ended up taking her car to a trusted shop and pay them to make repairs to the faulty installation. Just wish we hadn't gone here and wouldn't recommend.

Jan 01, 2025 · Anthony Ward

They took great care of me when I had a nail in my tire. They extended the duration of a promo so I could get a deal on my new set of tires back in June. I got another nail a few months later and they gave me an INCREDIBLE deal on a new tire. 10/10 recommend

Oct 15, 2024 · Nikki Losievski

Had a 1130 appt they new we were waiting planned for in advance. We had new tires -oil change - wipers. Over 1200.00 dollars Long story short appt should have taken few hours max -- 5 Hours long hours it was done unacceptable. We have gone here for years 25+ but in the last several years it has gone down hill. The girls at the desk are super nice the mechanics not happy with no apology from them nothing!!!

Dec 24, 2024 · Mary Maguire

on a decent friday, of course i walk out to my car to find an extreeeemely flat tire. i had my roadside assistance tow me to the shop that was going to be open a little later since it was about 5 pm. Bobby, the store manager and his technicians helped me out so much with getting not only 1 new tire but 4 so that i could be safer on the road—especially in this winter weather. the amount of gratitude that i have for them is incredible and i’m glad that i picked this store.

Jan 03, 2025 · meganxo614