Firestone Complete Auto Care

Cannot recommend this location. The wait times are ridiculous. Why take appointments if you can’t stick to them? You should just be a walk in only place. Made an appointment for 11:00 for a simple flat repair (slow leak) and courtesy inspection. Said it would be 4-5 hours. Even though I had an appointment and said I was waiting there. Rescheduled for the next day. Arrived for the next appointment at 11:00 am and was also told it will be 2 and half to 3 hours for wait. An hour fine, but more than that for a simple tire plug? Unless you have someone that can drop you off or you have another vehicle, don’t come here.

Dec 15, 2024 · Nathaniel Wyrick

Took my car here to get turbo and intercooler hose replaced... (parts brand new $800) quoted a price for labor around $700 .. took it to my appt at 8 am... at 5 pm ... i called they said it should be ready by 7pm... I was told a seal was pinched on the new item (wasnt shown the seal) that they removed the new one and swapped it with the old one. At almost 9 pm I got my car back.. as soon as i got home I smelled something burning and saw a puddle under my car... i took it back next day now their turbo guy wasnt there and was told to drive it for a bit and keep eye on coolant.. next day my check engine light comes on and car is acting wierd ( i gave them the codes ) ... I dropped it off again on a thursday but seems like it didnt get looked at till saturday. I had video and pics of smoke from turbo and puddles... but they said leak is on bottom of hose... i said no... then they say its on top.. now their saying i need a new hose ... BUT a different brand and they will order it from their guy..which means i wont be able to get a refund for mine ( order replacement and return old one with receipt ) also they want to charge me another $500 for parts and labor... all i wanted was parts swapped to new parts. I said let me think about it and that I was gonna go have dinner with my family at El Pescador across the parking lot .. i got 3 calls from them saying if I have my key.. i said no.. they kept saying are you sure you dont have it and moved your car... im like WHAT ??? I left the dinner to go back to the shop.. 5 min later they find the key in their KEY LOCK BOX....Prior to taking my car to firestone for "Service" my vehicle was drivable and had no check engine light. Since taking the vehicle to firestone I have not been able to drive my vehicle due to the check engine light and the issues stemming from what was done at firestone (Leak, light smoke from exhaust, smoke/steam by turbo, check engine light, and engine not running properly) since I got my vehicle back. I've been having to borrow someone's car to get to work since I cannot afford to spend money currently getting it serviced AGAIN for what should have been done correctly at Firestone.  My previously running car is now parked undrivable.... waste of time and money... $1500 parts and labour.. cant trust it was done correct now... Update 2/6/24 ... i replied to the reply on this review from bridgestone .... they forwarded a email to management and was told will get a reply in 2 business days... never got a reply even after i sent a reply msg days later...If you want service on your car go to another mechanic.. the other mechanic showed me the NEW HOSE i gave them and showed me it was cut at the end. .. SERVICE AT YOUR OWN RISK... they $700 job they promised to do... is now costing me a additional $2k (better mechanic and car rental) Upate: (2/18/24) I never got a email back from their customer service dept. I also went in person to try and speak to their management or the person I spoke to at Firestone. No one was at the front desk and the person I spoke to was in the shop area. Another employee came out (30 min later) to ask if I needed help and I said ( with the cut hose in my hand ) I want to speak to that guy about a refund since the part was damaged and work was not done correctly. He told me no managers here come back tomorrow. I told him I want to speak to the person I spoke to during this whole thing. He said no. I said ok I will have to file with the Bureau of Automotive Repair and he said pretty much do what you got to do. So I ended up filing a complaint to the BBB. As well filing a report with the Bureau of Automotive Repair. Final Update... After the Bureau of Automotive Repair did their investigation with my receipts, photos, videos and other mechanic notes it was decided if job was done correctly I wouldnt have had to spend more money, so it was decided to reimburse me what I spent there and at other mechanics to fix their issues. I recieved about 90% of what I spent since some parts were not damaged and useable.... Resolved.

Sep 27, 2024 · Pablo Roman

Somewhere in the middle of last year your service started to decline in trustworthiness. It seems that all you care about is grabbing as many customer dollars as possible. I have had services recommended to me that were recently done & told that services were urgently needed when they were not. Do NOT trust this location.

Jan 31, 2025 · Timothy Miller

Elesio and Richard were both very helpful and found me the best price for tires. They even found me a coupon, which I wouldn't have found on my own. Their work was fast and efficient. The showroom, waiting area, and bathrooms were clean as well. If you're looking for fast, friendly, efficient and professional service, this is your place!

Mar 11, 2023 · Teri Turner

The service team and mainly the shop manager Richard is excellent in taking great care of my maintenance need and he is such a hard working manager that set a great example of what good work ethics looks like. Additionally, I take my six vehicles to this particular Firestone primary because of Richard, he is friendly, always greet his customers with a smile, professional and truly care about his customers.

Oct 30, 2024 · Alvin Lam