Firestone Complete Auto Care

HORRIBLE EXPERIENCE, STAY FAR AWAY! Saturday March 16th, we brought our Suburban in for 4 new tires, we realized we needed an inspection and oil change and told them to go ahead and do that while they had the truck. They called us to tell us we needed new brakes and rotors. We told them to go ahead and replace all 4. Today my husband and I were driving home and lost our brakes completely. Luckily we were on Montauk Hwy and were able to make it back to Firestone with the help of our emergency brake. The man at the counter said they would look it over and maybe it was bad or rusted. I highly doubted that was the case because any good mechanic would have told us that needed to be replaced also the week before. We went back out to the truck to see the caliper blown apart with bolts missing and realized they must have messed up and never replaced or tightened the bolts. My husband insisted they look over all the work done last week because it was obvious that someone was negligent. We received a call at 6:45 that the car was ready and I quote “all good” and we didn’t owe anything. When we got to Firestone the man at the counter just said, “you’re here for the Suburban, here’s the key all set!” We asked what the issue was and he would not say, just that it was fixed and they looked over the rest of it. I could not believe that there wasn’t even an apology or explanation!!! We had been on Southern State and the Meadowbrook right before this all happened. We could be dead or could have killed somebody else, due to one of your mechanics negligence and we didn’t even receive an apology. You have lost a customer forever and we will tell every person we care about to stay far away from this place. Completely disgusted with the whole situation!

Mar 25, 2024 · Randi Giglio

The service manager, Jay was so helpful at a time when money was tight. He informed me that I could apply for a Firestone credit card, and therefore do all the work I needed without worry. He was a Godsend. All my friends use this Firestone & now I know why. I am now a loyal customer.

Dec 21, 2024 · JACQUELINE OHARE

Anytime I go to my local Firestone, they all treat me with respect and kindness! They always know what they are talking about and they are so helpful! I always walk out feeling good about my experience because I always feel that my voice was heard and all my problems were resolved in a positive manner too! Thank you Firestone for helping me all the time and showing care and support to my cars over the years! 🙏

Dec 22, 2024 · Gem Hattat

I had a coupon for a $57 oil change, I showed it to the service guy when I checked in. He took the make model year of my SUV. Once the car was done they charged me 20$ for an extra qt of oil. He should have told me that my car was going to need the extra qt, he knew make and model of the car I confirmed that he would be charging the 57$ He could not explain the bill to me and kept saying that they took 57 off the bill. Go to a reliable mechanic, they just try to upsell you on everything, not honest. Go to stacks instead!!

Feb 03, 2025 · NYC TRI

Went to have oil changed over holiday weekend with no appointment and was told it would be a little wait which I had no problem doing. The wait turned to a few hours but the service manager Jay was on top of it doing his best to get a specific air filter. He kept calling asking for an eta. Finally it came and I was told there would be no charge. He was so apologetic for the delay. Thank you again Jay!

Sep 03, 2024 · Claudine Randazzo