Firestone Complete Auto Care

Came in pretty close to closing and Jesus the manager was able to really help me out. He squeezed me in and got my car on the road within an hour and a half. Was able to grab lunch and didn’t have to worry about a thing. Second time using their service and it’s been quick and great.

Feb 11, 2025 · Kr Lu

6 months ago, I took my car to be repaired. Because I didn't know much about cars, when they showed me a long repair bill, I chose to trust them. I paid them more than 2,300 for the repair. Only three months later, my car had the same problem again. I took the car to them. This time they said it was a technical problem and did not charge any fees. 2 weeks ago, on Thanksgiving, the car had the same problem again. I took the car to them again. They told me that I had to pay 684 dollars for the repair and asked me to pick up the car on Friday. When I went to pick up the car on Friday, I was told that there was no repair. They took out a long repair bill again and told me that I needed to pay more than 1,470 for the repair and replace the water tank. At this time, I had lost confidence and trust in them because they gave you different prices. I knew they were starting to blackmail. I took the repair bill they gave me and went to another repair shop. For the same problem, I only paid 500 dollars to repair it, and gave me a one-year warranty. They also changed the engine oil for free. I took the previous repair bill of 2,300 for evaluation and inspected the car. The conclusion is that I was ripped off by them. If you don't want your wallet to be smaller, you must remember to stay away from this place. Asking more questions from other repair companies will definitely save you a lot of money.

Dec 11, 2024 · 林安美

January 27, 2025 7:00 pm I was asked to come to this location per the instructions of the fleet company that owns the vehicle I was driving. I spoke with a gentleman on the phone the previous day to make an appointment. I was told I could arrive a few hours earlier to drop off the vehicle on the day of the appointment. The day of the appointment (today), I did just that. I arrived early and spoke to Jesus. He let me know when he would contact me when the vehicle was finished. Around three in the afternoon, I happened to be going out for food, so I thought I’d drive by. The car was still in queue. Jesus explained to me that the fleet company was not responding back with the necessary confirmation needed to perform the required tasks. No problem, things happen. An hour, or so, before closing, I contacted Jesus and found that no confirmations had been received, so I went to pick up the car. In the process of picking it up, I explained to him I needed whatever documentation he could provide, demonstrating that the fleet company was the issue and my arrival and pickup times. He didn’t give me any visible or verbal signs of annoyance, frustration, or grief. His attitude was positive and appeared sincere. Even though the job didn’t get done, it bore no reflection on him or the staff, and if in the future coming to Firestone is necessary, I wouldn’t have a problem using their services again. Hopefully, you’ll have the same positive and friendly service that I experienced. Note: January 28, 2025 5:45 am A canned/bot/A.I. reply came back as a response at 4:21 am. No human at Firestone was part of the reply.

Jan 28, 2025 · ZEPRAT GERNODT (ZEPRATGERNODT)

Update as of 02/2025. The 2 rear tires were completely uneven after I sent to a Mechanic shop for oil change, we discovered it when the car was at bay. So, what does Firestone alignment do? I am really unhappy for what happened today. I scheduled an appointment at 12:00pm for the alignment maintenance. I arrived at 11:30 yet at 12:45pm my car is still in the parking lot. When asked how long will my car be done? They said by 03:00pm at least. So, I asked them what is the purpose of the appointment. They answered: When you go to Urgent Care, you also have to wait. I don't appreciate the way they treat customers like they do. This location just practices monkey business. I regret that I paid for the lifetime package. I will never come back here again, and neither recommend anyone. Took my key back and left. This is the worst mechanic facility in Redlands!!!

Feb 10, 2025 · Hoang Vuong

This is the second appointment that I’ve had for a recheck of my lifetime alignment. 1/9/25 I had the original appointment. I was promised the vehicle would be done within 3 hours. They hadn’t started it after 2 1/2 hours and told me it would be an hour and a half before it would be done if they started it then. So I made the appointment for 1/17/25 and left. When I came for this visit, they completed the alignment within two hours. But, told me that my vehicle did not have a way to adjust the camber and castor which were out of alignment. I called another Firestone who told me that was an inaccurate statement. Camber and castor ARE adjustable. Something else worth noting is that the alignment document that they gave me was printed with black ink only. So, there was no way for me to actually see the colors that were supposed to be appearing on the document in red and green. Unprofessional and suspicious.

Jan 18, 2025 · Trisha Wright