First Star Towing Inc. - New York

Caution I recently had a very frustrating experience First Star Towing and wanted to share my experience to warn others. 1. I called First Star Towing for a quote only. After receiving the quote, I explicitly informed them not to proceed with any towing service 2.Despite my clear instructions, a tow truck from a different company arrived. This company bore a different name than the one we contacted, adding to our confusion. 3.The tow truck operator did not inform us if they were sent by our insurance company. We should have verified this, but the expected a tow our insurance. 4.After towing our car, the driver demanded a payment of $400, claiming that our insurance would reimburse us. This was surprising, as we expected the insurance to handle the payment directly. 5.An argument ensued, and we contacted our insurance company. The tow truck driver insisted that we had requested the service, which was not the case. We had called for a quote and explicitly declined the service. 6.The police were called to mediate the dispute due to the driver's insistence and our refusal to pay an unauthorized service fee. 7.After the issue was resolved with the cops, we paid the $400. The miscommunication and lack of clear explanation from the tow company, combined with the driver arriving under a different company name, make this company appear scam/scammy and unprofessional. We were left in a distressing situation due to their actions. I strongly advise others to be cautious when dealing with first towing to avoid similar issues. any other hide names they use like world towing llc.

Jun 23, 2024 · Ryan Hall

When we got a flat tire during a crazy rain storm, we immediately called AAA. But, no towing services were available or willing to come out in the horrible weather…until First Star Towing. Wish we had tried them first! Professional, efficient and very easy to work with - will definitely keep their number close! Highly recommend.

Aug 30, 2023 · Brandon Arnone

I called these company to remove a car blocking my driveway. The dispatch who spoke to me while half asleep told me right away--45 minutes later the truck arrived. The driver immediately had an attitude so I kept calm and allowed him to take the vehicle. He walked around the car for several minutes, jumped back in his truck backed up and paused for several more minutes. It's now midnight. I went over and asked him what's happening and he got an attitude again just tell me he can't do tow it with that truck so another driver was dispatched. I'm upset now but kept calm. I asked him how along will it take the driver to get here and he started arguing with me and blatantly told me I can cancel the service if I want. What kind of a horse's head doing business would behave like that?! Well, I did call and cancel the service altogether. He seem to have thought I was desperate to park in my driveway so I'd endure the abused, but not I. I would most definitely NOT AT ALL recommend this service to anyone. I even felt bad for the person who's car was going to be towed for possibly having to deal with this company. I'd rather the car stay in the driveway. The ticket should be enough for them to learn their lesson. DO NOT USE THIS SERVICE! VERY BAD!

Nov 02, 2016 · Sanjay Effs

Driver was professional and courteous upon arrival. Once I made contact with them, they were out to me within 30 minutes and quickly took care of getting me and my vehicle where we needed to go. Pleasant experience and will use again!

Jun 10, 2018 · Ryan Bjelland

Quickly responsive. Garaged our car until the dealership opened on Monday morning. Great experience!

Feb 28, 2024 · J SaintC