Fitzgeralds Auto Care Center

Fitzgerald's slogan is "Where service is everything". I don't think much of business slogans but I couldn't help but think about how true that statement was when it comes to Fitzgerald. Everyone I met was very professional, communicative, calm, friendly, knowledgeable and patient.It wasn't intimidating and I didn't feel like they were trying to hurry me out the door or take advantage of me lack of car knowledge either. I went in for the AAA approved multi-point inspection. I dropped off my car and they took it right away. I was about to call an Uber to go home and wait but they offered a driver to bring me home. The driver was friendly and professional. when the car was ready, they called me and let me know what was wrong with my car. They didn't push any services on me or tried to up-sell me anything. They just gave it to me straight. They answered all of my questions and made me feel valued as a customer. There's a reason they are one of the best rated mechanics in town. I would recommend to everyone. I feel bad I didn't discover them sooner.

Aug 17, 2020 · Riley Waite

Don't go there. Just go somewhere else. I suspect most positive reviews are like whatever off your next visit when you rate us 5 starts. The problem is They Charged Me $60 just to test the battery (takes them less than 20 seconds with their tiny machine) many people test your battery for free! Plus they charged me like $180 for never heard of brand battery. Top tier battery at Costco for the similar Ah rating at that time was $150. Their license should be revoked for their criminal tactics.

Nov 15, 2024 · V M

I've been going to fitzgeralds for a couple of years now. They do a really good job and have excellent service. I would highly recommend them.

Nov 25, 2024 · Integrity Woodworking, Inc. (Danny Johnson)

Have been taking my vehicles to Fitzgeralds for many years. They are honest and thorough, and they don’t push for additional services that are unnecessary. I tend to do my research and am a mechanic’s nightmare (shade tree), but I know I can trust and count on these guys to be straight shooters. If you’re in the Newport/Mesa/HB area I would highly recommend Fitzgeralds. Dan, Pat, Ricky and John are good guys!

May 19, 2024 · Charlie Howarth

TLDR: Do not go here! Go to literally any other repair place. I went to Harbor Auto 1 mile away and got the problem diagnosed and repaired in 1 day for 1/10th of the cost. One of the worst experiences I’ve had at an auto repair shop. I called in for help with my 2009 Toyota Camry (34,000 miles) which had overheated and was leaking coolant. Fitzgeralds told me if i brought my car in that night (Friday) they could try to look at it the next day. I get a call from Dan on Saturday saying the engine was damaged and would cost $3-3.5k to fix. He told me I could think about it and wait till Monday to decide. On Monday I called back to try and get a written estimate and then schedule the repair. I mentioned Dan gave me a ballpark estimate on Saturday and I was hoping for a more official written one. John said “well I can tell you Dan’s been doing this for a long time and that estimate is probably not a ballpark but rather accurate.” John on the phone asked for my email and said they would send it over by end of the day or tomorrow (Tuesday). End of Tuesday I call Fitzgerald after never receiving an estimate (or a phone call) and they say “Oh I tried to call you earlier but we have bad news. I misspoke on Saturday and didn’t realize this was a 6 cylinder engine. So this will be twice the cost due to twice the labor and parts. We could also replace the whole engine but that will also be expensive.” I then asked them to send over the estimate so I can look it over. He asked for my email, which I already gave them, and said he’d send it over right away. I never received the estimate. Wednesday morning I decided I better rescue my car from these incompetent misogynistic jerks and take it to get a real diagnosis. When I showed up on Wednesday, John told me I had an invoice for the diagnosis. I said “I’m surprised there is a fee since the final diagnosis was never given”. Because I was desperate to get out of there I paid the fee and on the invoice receipt I can see they had misspelled my name and misreported my odometer reading (written: 74,000 actual: 34,000). I was shocked that they had the 6 cylinder engine on there. The invoice reads “Possible blown motor. Customer declines repairs. $160.” I am unclear what the repairs were as I was never given a written estimate or an explanation of what needed to be done. I towed my car to Harbor Auto a mile away and the nice mechanics there were very explanatory of the problem. They fixed it within a day for $900. It is clear by some of the other reviews of Fitzgeralds that they are rude, inefficient, & take advantage of people, specifically women.

Jul 10, 2024 · Olivia Ritchie