FRANCIS LEWIS SERVICE STATION INC.

My shop to fix all my repairs need...The mechanic Faizul is very knowledgeable and professional...There's no issue this guy can't fix..I trust this place and recommend it to all ..Their prices are fair too..also the manager Rohit he very honest with pricing...Thank you for your professional service..

Jan 12, 2025 · Bibi Ulla

they always come thru for me with any emergency tire issues. quick and eager to help.

Feb 16, 2025 · james LaManna

@Thai Kaii, I am the service manager @ NorFrancisLewis Service the price you received for rack installation, as you stated, you are providing the part(s) is definitely within the realm with labor rate at $149/hr hopefully the young manager explained that, and an alignment should be done with rack replacement.(Possibly additional cost, unless the reassurance included that as well.) We do use shared software in regards to labor time, and it does reflect 4.2hrs on book time not including alignment. The labor rate increase does definitely affect all car owners, and how expensive the cost are. Its the same in every aspect of buying, wish we could negotiate prices on groceries or how costly going out to eat is. The young manager and I trained together at another location together for nearly a year, and I personally have over 25 years of automotive experience. I hope you can reach out and talk to him about your needs, as a person whom has researched their needs for vehicle, as a savvy shopper, hear him out. Customer service, goes both ways with customer understanding, feeling they got value for spending hard earned money. If you feel you weren't satisfied, ask questions why $? how much time? can it be done today? when is a good day? and let a manager answer them. Give them a chance to express themselves as professionals. We are all human, we aren't perfect, we have emotions, and again I wasn't there, give them another shot. If you felt you were done wrong, I do apologize for this long response, as we are also part of the same network of shops. Thanks for your time to read this response.

Mar 06, 2024 · Hogan Jeun

This gas station has been a few.names in the past but is Shell now and has the lottery snacks,drinks and fresh coffee for you.

Apr 04, 2024 · sandy sleppin

I went in to ask for the owner. Instead, the young man stated that he's the manager on duty, 02/24/24. I wanted a price quote on a rack and pinion for a Prius. I have my own part. After taken the info on the car. He gave me a $600 for labor. I asked for reassurance, he replied that's everything. But I have my own part, you're out of your mind I said to which he replied that the price the computer told him. Moreover, added to his rude and the arrogant attitude he'd displayed. He basically told me to f'off and go somewhere else. I don't remembered customer service has gone this low and unprofessional from a mom and pop auto repair retail shop! I would not recommend this place or this kind of service to anyone as it is also a ripoff tire center & auto repaired in Queens, NY! SMH!!!

Feb 24, 2024 · Thai Kaii