Frank's Marathon

Took my old car to Franks for years. Always decent work. Now I got a hybrid car. I checked beforehand with Frank if they would be able to fix an electrical issue. I had read that usually Ford themselves have to be the one to fix these issues since the hybrids are computer/sensor heavy. After talking to his mechanic, Frank said no problem. Well the mechanic had no idea what he was doing, absolutely in over his head. His diagnosis was nowhere near what the actual problem turned out to be. The next day I'm told it has to go to the dealer. Fine, but they still charged me! Don't take a hybrid here unless your sure it's a mechanical issue.

Dec 11, 2024 · Lance Francisco

I am not a car person so I get really nervous every time I need to get my car serviced. I am literally blessed to have a reliable mechanic that I trust. I don't really trust the big chain auto repair shops and random mechanics. We moved to Columbus this year and I did a LOT of research to choose where to take our cars. I have been to Frank's Marathon 3 times now (to replace the battery, to change the oil and to change the brake light bulbs). I can highly recommend them, they are very professional and very attentive

Nov 12, 2024 · Natalia Tverskaia

After a recent visit to this gas station, I found it quite impressive. The staff was amicable, and I appreciated the great selection of drinks at the convenience store. The fuel prices were also reasonable, and they fueled my car for me. Where else can you get service like that anymore? The overall cleanliness and maintenance of the place were commendable. I plan to stop by this gas station again in the future. Thank you.

Jun 26, 2024 · Nick Everage

These guys are an absolute pleasure to work with. They do excellent work, in a timely manner, at a very fair price. In the automotive repair business, this would be considered a unicorn!!! Thanks for continuously providing great service to your customers!

Nov 12, 2024 · Mike A

At first I was enraged when I saw the actual bill. They originally told me on the phone the day before the cost of fixing it would originally be over $800. Hower the next day when I picked it up, the bill came to over $1000. They told me they did some extra work, but they didn't tell me this ahead of time. With that I was anticipating the amount to be over $800. I stormed out the door as I left. But as I drove my vehicle I was overjoyed because for the first time in years - I was finally getting heat. I felt much better after that. They did do a good job for not only fixing the original problem I was having, but mostly I was soo glad to have my heater working again after soo long. All in all, My suggestion to Franks Marathon in Upper Arlington is to keep up the good work you do, but also please make sure the customer is clear on what the final amount is.

Oct 16, 2024 · Darren Erb