German Motor Werks

I want to begin by acknowledging and respecting the incredible efforts being made to help those affected by Hurricane Helene. The devastation has been profound, and your commitment to volunteering is commendable. However, I must address your recent response, as it is not reflective of the timeline or circumstances surrounding my experience with your business. I initially reached out to you well before Hurricane Helene hit and discussed my car in person. At that time, I was assured I would receive a quote and a follow-up call. Despite my repeated attempts to contact your business in the weeks that followed—both by phone and in person—I received no response. This was weeks before the hurricane occurred. While I understand that priorities shift during a crisis, the lack of communication predates the disaster and cannot be attributed to it. Furthermore, I find it unfair and inappropriate to state that "their needs outweigh many others," as it implies that your long-standing customers, who have supported your business for years, are not important. Such a statement comes across as passive-aggressive and dismissive, which is disappointing to hear from a business I’ve trusted. Additionally, I take issue with your comment that "communications were not up to *my* standards." It is standard practice in any business to follow up with customers as promised. It has nothing to do with my personal standards. To insinuate otherwise shifts the focus away from accountability, and I do not appreciate that. A simple acknowledgment, even to inform me that you could not assist, would have sufficed. MANY other local businesses, also impacted and volunteering, have managed to maintain communication with their customers during this time. If your business has been unable to respond to any customers at all during this period, it may be worth considering temporarily closing operations to focus on relief efforts fully. However, in this case, the lapse in communication appears unrelated to the hurricane and points to a broader issue. Initial review: Terrible communication

Nov 22, 2024 · Blue Ridge

My friends recommended that I go see Jon .. I did.. He is an amazing BMW mechanic specialist! He did not try to over price or add unnecessary parts, and labor. My car was a "No Start." I had it towed to him. Although he is very busy. He fixed it the same day!! He understood my stranded situation. Charged me much LESS that any quotes I had gotten AND the problem was not near as serious as other mechanics were telling me AND fixed the problem quickly! From now on Jon is my Go To BMW Mechanic. Thank you Jon!

Aug 16, 2024 · Donna M

Good down to earth people. They have just about any part you may need, really great prices, and quality work, they definitely got my business from now on.

Sep 23, 2024 · Evan Haze

Very fair, Friendly, and fast. They were a great help. And my car runs awesome because of everything that they have done for me!! You won't go wrong if you use them.

Sep 12, 2020 · Kris Hannah

Awesome place and awesome people! Was having trouble finding a part. Jon made sure he found what I needed and left satisfied. Will definitely be going back for my car needs.

Jul 17, 2024 · Samantha Dillon