Glendora Chrysler Dodge Jeep Ram

Thank you everybody for writing all the reviews ! The comments made me determine to take my business elsewhere. I’m glad I didn’t make the mistake of doing business with that dealer then leaving Irate and dissatisfied with their services.

Feb 08, 2025 · Osiris Nevarez

Do not bring your car here for service. Do not purchase a car from them either. Their customer service is horrific and completely rude. The service manager and Forman are incompetent. Service advisors just pass the blame and nothing gets done. They have refused to fix a problem on our 2022 TRX. This issue has a known service bulletin and was replicated by a technician but that was not good enough. Documentation from them states the VIN doesn't qualify for a TSB. We believe it does but when asked to have them show me that they were unwilling because the person who was there wasn't the advisor and the manger was gone and so was the dealership manager. They have had the truck for 3 weeks. Never communicated with us and got a massive attitude when posed with questions. Please think wisely about where you purchase and take your TRX's for service. This place is seriously horrible. Specifically avoid Ryan and hey avoid Serena too. From the other reviews it doesn't seem like we are the first. The service manager Ryan said we'd probably have better luck getting it properly diagnosed somewhere else. Say no more!!! Attached the documentation for context. Calling dodge corporate to find out where the competent place they speak of is to fix this under warranty

Jan 06, 2025 · Ashley Talavera

If I can do 0 starts I would, for the horrible experience I had with this dealership. My interaction with the sales rep Mags was just horrible. The ego on that guy needs to be in check. I was willing to take home the Limited RAM they have but dude was finding excuses to not meet me half way. I do not recommend this dealership.

Oct 14, 2024 · Julius Earl Go

Buyer beware. The only decent experience was the sales rep. Recently purchased a used 2021 Rom 1500 Big Horn. Here is where you have to be careful with these guys. Their finance manger is quick to educate you on the car business. He warned us of specific scams dealerships will try to pull. We'll get back to him. Instead let's talk about the EXACT scam the sales manager pulled that the finance manager later warned against. Behavior to make you suspicious - When you start negotiations with them (don't bother, they don't budge) they have you complete a 4 square form, very common in the industry. There should be no new information added from 4 square to contract. The sales manager returned with a warranty ON THE CONTRACT for over $4000. I am not sure about the legality of that practice, but it is super shady and should make you reconsider doing business with a place that has practices like these. I wanted the warranty anyway but the sales repenter offered. Full Price add-ons you didn't ask for - LoJack. A $1300 option that they install on every used car we saw. It an unnecessary forced add on. Obviously they will slip in the warranty if you're not careful. I would read everything that they put in front of you three times. Questionable practices - I have purchased my last 5 cars from the same lot. I advised them of this and that we would need another car soon. Used cars have the HIGHEST margins by far of any cars on the lot. The warranty and LoJack are HUGE margins. They would not lower the price on anything. Not the LoJack they installed. Not the warranty the sales manager added to the contract without asking. Nothing. Terrible employee interaction - The Finance Manager. I understand dealing with the finance manger is the least pleasurable part of the buying process. I don't think he was doing it in a sexual harassment way, but by the 14-15th he called my wife gorgeous when asking her to sign, it wore out quickly.Other comments such as, "and ma' lady signs here" are simply cringeworthy. It's dated and chauvinistic to address a woman in such a way during a business interaction. The 80's are over. 7 days after the vehicle was purchased the passenger visor broke. Came right of the headliner. Does the warrant sneaky sales manager added on cover such a repair, of course not. There are a ton of places to buy vehicles. My suggestion is easy, go anywhere else.

Sep 03, 2024 · Kevin Mc

We had an issue with Glendora Dodge service department in March 2024 for a recall we had our Dodge Durango. They called us and told us they finally got the part after 4 or 6 months of waiting and it was painted and ready to put on so we took it in that morning. They said it would be done by 3 that day so when no call came in we called and they said the part isn’t done and wouldn’t be ready till the next day. Needless to say we were not happy about it and my husband told them that they had a very poor service department and they should think of there customer first. Now 4 months later we called to just get our oil change done and they refused to let us come in and said to take our business elsewhere!! I think they should just get rid of there service department and people can take their vehicles to a more reliable and nicer people. They obviously do not care about the customer at all!! I promise I would not go there again and I would never refer anyone there!!

Jul 24, 2024 · Darla Craig