Goodhood of Ypsilanti

I tried Goodhood for the first time today, and I'm thoroughly impressed with their service. Their response time was lightning-fast, and their mechanics were both professional and friendly. Not only did they address the primary issue efficiently, but they also took the time to assist me with a few other minor problems. Their pricing was extremely reasonable, especially considering the high quality of their work. I highly recommend Goodhood, and they will undoubtedly be my go-to choice for all my automotive needs moving forward. Well done, Goodhood!

Jun 18, 2024 · Byron Geotting

I booked a service online for calipers, break pads and rotor replacement. The technician who arrived was very nice, but did inform me that the system had only quoted me for break pads and rotor. Heather from their main office called me, and in so many words accused me of lying, saying the system did not make a mistake, I did the mistake and I had no proof even though I told her I had the PDF to prove it. I have attached a screenshot of the appointment I booked as proof. It seems to me that when this system works, it works, when it doesn't work, they are not willing to acknowledge their part on the issue or work to fix it. I would not advice against their service necessarily but would be ready for poor customer service if things don't go the right way. Edit: to one star, response from the owner says it all. I did tell Heather that I had no interest in arguing. My request was to not be charged a cancellation fee as this was their systems error, she told me it was my fault. I told her I would just post my review and move on. She gave me some weird speech about how it would not be "honorable," which is weirdly reflected in her patronizing response below. Finally Heather did hang up on me (which I note to have happened to other people in other reviews). Again, I cannot speak of the service (which have a lot of suspicious reviews from Texas?), but customer service is subpar. I would steer away, many more options in town.

Aug 27, 2024 · Kevin Franco Valle

The mechanic came to my home conveniently and knocked out all of the major issues I was having with my vehicle. He replaced my starter, and radiator that had cracked, gaskets, and put fresh coolant in. The mechanic also came back and fixed the problem I was having with my A/C, now it is running ice cold. Will continue to recommend this company, thank you. It is very rare to find an honest and reasonable company like this one.

Apr 26, 2024 · Mean Mintra

Tobias was my mechanic. He was super nice and knowledgeable. My car was up and running by the end of the next day after sitting in my driveway for 2 months because I wasn't sure what was wrong with it but couldn't drive it to a shop. The diagnostic service is extremely well priced as well, every shop within 5 miles of me quoted me $120-$180 just to look at it, not even fix it but good hood only charges $90. I also didn't feel pressured into any services I didn't want. I'm seriously considering joining the membership program as well because of how great of a deal it is. If you're looking for fair, honest, and kind mechanics, GoodHood is the service to use! :)

Feb 24, 2024 · Genevive Remsing

I have had Goodhood of Ypsilanti do my car repairs on a couple occasions and every time they have delivered an amazing result. I cannot fault them at all and highly recommend them. The Technician that came to do the work today did a fantastic job, if I could rate 10 stars I would. Thank you.

Jan 31, 2024 · Kevin Rios