Grand Automotive

Sharing our experience in hopes that no one else goes through the same horrible experience. Previous mechanics are gone, the only mechanic working on cars is a man named John. He was dishonest with us. If you value your time and hard earned money my advice is look elsewhere (by the way he does not wear a covid mask so be aware if you are a senior citizen or have underlying health issues. *. It took an entire day to get a diagnostic on our vehicle dropped off at around 10 am didn't get a diagnostic until about 6pm. He had our car for almost 1 week. * Conducts himself in an unprofessional manner but he charges for professional services. His honesty, and quality of work is very poor. *Charged us for 2 new fuel oxygen sensors and per our 2nd mechanic we had to hire he found only 1 new sensor. He charged us $ 130.00 each. Plus the labor * Returned our vehicle and said it was ready for pick up, but when we drove it back home and parked it leaked again!! (see pictures) *Had to go back so he can rectify the problem, at the end of the day he called and said it's ready for pick up and again when we got home the car made a strange gurgle sound, (he neglected to bleed the water coolant causing that terrible sound. Furthermore the hose that he installed was not pushed all the way inside and had no clamp per our new mechanic the hose was left loose / no clamp/ and had a leak (see pictures) *Had to hire a 2nd mechanic to fix his poor work!! * He agreed to refund us on deposit we left for a airbag issue we planned on him working on but changed our minds after the above experiences, the refund did not happen on the day he agreed he did not bother to reschedule appointment, he decided to take the day off and not notify us. *We ended up spending over $1000.00 in parts, poor and dishonest labor. Because of bad and slow work we spent an extra $300.00 in a car rental wasted precious time and hard earned money. Very stressful , frustrating and naturally upsetting!!! I would never recommend my family or friends. Hope you find this helpful. Do your due diligence. Don't get burnt. Don't get ripped off. Good Luck and stay safe!!

Mar 02, 2021 · Mia M.

Did a great job on my brakes for a very good price . Would definitely recommend.

Sep 25, 2024 · Debbie Manriquez

I purchased a full synthetic oil change with new filter for this business through Groupon. I telephoned them and made a reservation for the following afternoon, then arrived at precisely the right time the next day. The mechanic on duty promptly paused his work on another vehicle and attended to my oil change, finishing in less than 30 min. He providing me with a printed out document for the work he had done. The entire procedure was polite and efficient.

Nov 04, 2023 · Robert Apfelzweig

I have been using Grand Automotive for all of my vehicles for many years. John does excellent work for very reasonable prices. But more importantly he is extremely honest and does not try to up sale you or try to get you to buy something more than what you need. If you’re tired of being taken advantage of by unscrupulous automobile, repair, garages than Grand Automotive is where you should be taking your car.

Dec 15, 2023 · Tullamore Consulting Group

Grand Automotive is the best auto service Ive ever had. John provides consistent , Honest, warm, customer service & auto repairs. I trust him completely & highly recommend his business for future auto needs. 😁

Feb 05, 2024 · Diane Ferre'