Great America Towing

Here's our unpleasant experience with a tow truck driver (CA 11701V2 is the license plate number) arranged through your roadside assistance service on January 9, 2025. While we greatly appreciate the reliability of AAA’s services, this particular incident was disappointing and not reflective of the professionalism we have come to expect. Here is an account of what happened: •    After our car was towed, we asked the driver if there were any documents we needed to sign. His response was dismissive, saying, “What documents you want?” •    When we double-checked if he knew the destination, he replied, “Isn’t it the America’s Tire you told me? If you feel uncomfortable, I can put down your car right now,” which felt unnecessarily confrontational. •    Before driving our car onto the ramp, he sat in the driver’s seat for over 10 minutes, talking on the phone and doing nothing. When we arrived just two minutes later than him, he yelled at us instead of handling the situation professionally. This experience left us feeling disrespected and frustrated. Clear communication, professionalism, and courteous service are essential, especially in stressful roadside situations. We believe such behavior is not in line with AAA’s standards of service.

Jan 12, 2025 · Michael Lee

Hello Great America Tow. My name is Francis. Y'all save my night. The phone representative Shante that answered the phone was soo polite speaking to me about my concern. My Infiniti G35 got stuck in front of Chase bank by East Brokaw Road. Shante got my details about my car, & told me a tow depatcher will arrive within an 1hour. To my surprise, Francisco showed up within 30 minutes. The reason why I chose you because, I did a Google search Tow Services near me, & Great America came up on top. I compared others Tow businesses & I'm definitely avoiding Morris & Son, got soo many awful reviews. I also liked their pictures on Google photos, They all looked professional. Now to the Tow depatcher. Francisco is a soft spoken Tow guy that made me feel at ease, & he said he'll take care of me. He hooked up my car like a magician. He told me he'll meet me in Sunnyvale to my Auto repair guy. I also noticed Francisco Handled my car gently. I'm only allowed to give 5 stars, Wish I can give Great America Tow, & Shante & Francisco more stars. Will definitely recommend friends & family. Thanks

Oct 07, 2024 · F. B.

First time I use the services of Great America towing and can't be happier with their professional response, the driver was amazing and super helpful, got my car towed to my house and did a wonderful job. Very impressed with the responsive and great service. They were sent by by AAA membership and am really happy with them.

Nov 13, 2022 · Jose Gonzalez

I got back to my car in the parking lot when I noticed a flat tire. Rafael was very prompt in responding to my request (through AAA) and was thorough in conducting the tire change. Was overall appreciative of his work through Great America Towing

Apr 21, 2023 · Joe Sarmiento

The driver "Price 627" was outstanding. He was able to hook up my 31'RV and get it out of a tight area with ease. He took great care with my vehicle and towed it to the destination without any problem. He was a true professional and would ask for him again if I ever need any type of assistance.

Aug 30, 2021 · Frank Giel