Gus's Auto Repair

Finally figured out the incompetency and wrong doing here. I brought the car in for a new wiper blade and a new battery. The mechanic broke the arm by not putting the spring back in. I was sold a new wiper blade on this arm but noticed the mechanic struggling to get the arm back on. The arm was working fine before I brought it to Gus. It only had a small streak. But after going there and paying for the blade that was put into a perfectly functioning arm, the blade did not touch the window. That’s because the spring was now missing. They broke my arm. I then brought it back to Gus, who denied breaking it. He said the arm was broken and he wants to sell me another arm. So he put a new blade on a broken arm? That’s not true. The arm was broken by them. He did not budge and I left and took it to my Lexus dealer who explained what Gus auto shop had done wrong and that they used too much force. They gave it back to me without telling me they had broken it. While I was there to get the blade and battery Gus said to make an appointment for me to get new brakes. I replied I just had the breaks changed. He says, “How do you drive? You press the brake pedal too much.” I said I hardly ever drive and it’s just on the Meadowbrook, but I made the appointment. But then I decided to take my car across the street to get a second opinion. There I was told I did not need new brakes - I suspected Gus was scamming me because the brakes worked fine and hadn’t been used that long. Just a year and rarely, , actually, just for a few months. So I called Gus to cancel the appointment and when I told them I did not need brakes, the office worker said that Gus had not removed the wheel, he had only looked without removing the wheel. Also, at a previous visit where I paid for an oil change, the car did not feel like new Oil had gone in. Certainly not Mobile 1. I was also sold brakes and rotors another time and now I question if the rotors were done - I question it all. For this broken windshield wiper arm that Gus broke and refuses to replace nor pay for, I’m taking him to court. And reporting him. Don’t go to Gus Auto Shop in Long Beach NY.

Feb 02, 2025 · Louise Ross

Top notch. Gus, Eddie, and the team in the garage and office are great. Honest, conscientious, and straight-shooting. Thanks for the super care of my wheels. My fam appreciates you! Let's go!

Oct 16, 2024 · Pietro P. J. Danby

I’ve been here a handful of times for oil changes and inspections and every person in there is so kind and efficient! Today, I stopped in because someone hit my car in a parking lot and my bumper was rubbing against my tire. They instantly took my truck in to move the bumper away from the tire free of charge. These people are beyond kind and made my bad day so much better! I will absolutely going to them for all car related work moving forward!! Highly recommend!!!!

Apr 25, 2024 · Lauren Tarantino

Great shop! It can feel a little intimidating not knowing much about cars but Gus’s Auto has the most honest and caring staff I’ve experienced! Will never go anywhere else

Jun 24, 2024 · Sarah Caulson

Extremely Unsafe and Aggressive !!! I highly recommend avoiding this place for your own safety. I had a terrible experience recently when I accidentally parked there for only 5 minutes. The owner/big bald man of the establishment confronted me aggressively, to the point where I genuinely feared for my own safety. He even went as far as blocking my car door from closing, displaying an alarming level of hostility. Thankfully, my girlfriend was present and managed to deescalate the situation. It's worth mentioning that I am trained in self-defense, so while the owner didn't physically harm me, his intentions were clear - he wanted to start a fight. I have never been treated with such disrespect and aggression before. It's important to prioritize our safety and avoid places where the owner exhibits such behavior. I urge others to consider their own well-being and steer clear of this establishment. Harold, you and I both know what happened. STAY AWAY FROM THIS PLACE!!

Mar 01, 2024 · Drew Wolfson