H+H Kia Service Department

I have used their service department twice in the last year. The video feature is great to see what is going on. I worked with Shane both appointments. I am not a fan of dealership service departments but now H & H service department I am a big fan of! Timely service, great communication, they discuss the pro's and cons of what they can do. Will use them again and recommend them.

Jan 23, 2025 · Levi Curtis

It’s disappointing to have to write this because I’ve been getting my Cadenza serviced at HH Kia for years now. However, on my last visit, we arrived on time for our appointment, and no one acknowledged our presence for about 20 minutes. Eventually, a Service Advisor, Shane Clapp, finally came over. Now, I’ve worked with Shane a few times in the past, and he isn’t necessarily always friendly to me, but he was never rude before. He came over, seemingly annoyed, when I greeted him he ignored me and harshly stated “just so ya know it’s going to be $262 just for diagnostics”. I ended up leaving because I didn’t like his energy, and I also think that a diagnostic fee should be provided as a disclaimer when the appointment is confirmed. Anyway, I brought my car over to Edward’s Kia and had my car dealt with there.

Jan 07, 2025 · Dre Black

Just paid 800 when it was SUPPOSED to be a FREE(0$) regular service/oil change as I had purchased a package of 4 services. They, probably, are recovering the cost of their new facility from customer. And I am one of them. They take advantage of customers not knowing about car mechanics. Try and understand it's a hard earned money. Never going to comeback( even though one free service left) and not going to recommend to any.

Sep 18, 2024 · Vipul Verma

Took my car in a few months ago to get a headlight replaced, and the “replacement” is already burnt out. This is to top off all the other issues I’ve had with their service department giving me flat tires and charging full price, not replacing the original headlight but charging me for it (requiring me to come back) and the fact that their service department ripped a small hole in my passenger seat. Extremely low quality service, I will be driving to another dealership in the future.

Nov 20, 2024 · Nick Amendola

Bought a car from these guys a couple of months ago. It was one of their loaner cars. I dropped it off this morning for a recall fix that I scheduled last week. I let them have the car all day (for something the recall said would take 1-2 hours) and received no updates until late afternoon. Turns out they didn't even have the part for the recall that I scheduled the appointment for, but they did fix two outstanding ones that they hadn't done while the dealership owned the car. The sales team was great. The service area looks like a its going to be a whole different story.

Aug 26, 2024 · Matt Johnson