Henry's Towing Service

Today, as I was leaving a store located in Springfield, MO, I had some trouble with my vehicle which literally left me unable to change gears. Since I was just a few blocks away from my usual car repair place, I called to ask about getting a repair done and if they could recommend a towing company. The gent then gave me the name and number for Henry's. After speaking with the nice lady that answered phone (I'm sorry but I don't recall her name, frankly I was a bit flustered at the time...) to get a tow dispatched, Robert (Operator #41) arrived. When I described the issue I was having, he asked me to pop the hood so he could take a look, and he was able to get the shift cable temporarily attached that let me get my vehicle to the repair garage. Robert certainly saved the day for me with his help! I can't say I'm looking forward to my next mechanical breakdown, but if it happens, I know who to call!

Nov 05, 2024 · David N Sowers

Absolute terrible company, stole my credit card information, overcharged me, and had complete idiots working the phones. AAA Members, if this company gets your tow, tell them you do not want them to even touch your car.

Dec 17, 2024 · Matthew Parsons

Avoid this company! Extremely unprofessional—made me wait a long time, and when they finally arrived, the person they sent had no idea how to remove a flat tire. Total waste of time!

Feb 13, 2025 · charles obol

Requested a new battery from AAA and they sourced Henry’s towing. They came to install the battery and then because my car wouldn’t start they told me it was my starer and I am going to need to get a new one after charging me $200 for the battery. Then took it to my auto shop and they told me the battery that Henry’s towing was bad and that my starter was not bad at all. Got a new battery from my own auto shop and my car runs great. Goes to show these guys will try and rip you off and lie to you to get you to spend more money while they take NO responsibility.

Jun 22, 2024 · Nathan Hagler

INCOMPETENT AND UNPROFESSIONAL 🔹 Incorrect Battery Installation: I used Henry's Towing for a car battery installation 14 months ago. They not only installed the wrong type of battery, one which is explicitly not recommended by both the battery manufacturer and my car's maker, but are now refusing to honor their 18-month warranty because they decided to drop their account with Interstate Batteries - which should not be my problem. 🔹 Location Issue: Despite living just one town away, in Irvine I was told they "no longer service my location." Their solution? Asking me to drive my car - which had a dead battery - to Garden Grove to speak to an Interstate Batteries dirstributory to rectify the mistake originally made by Henry’s. 🔹 Unprofessional Staff: The supervisor I spoke to was incredibly rude, talking over me, refusing to assist, and even hanging up on me. She refused to even disclose her name. 🔹 Misinformation: I have a car with auto start/stop functionality. The supervisor claimed that "if the car turns on, then the battery is fine" as her rationale for insisting the battery they installed was appropriate for my vehicle. A battery might power up a car but can cause long-term issues if it's the incorrect type for that specific vehicle model. Evidence: the battery is dead after 1 year. It's vital to note that standard batteries cannot be used in cars with auto start/stop functionality. These vehicles require batteries designed to handle frequent starts and stops, ensuring both vehicle performance and longevity. Using a standard battery jeopardizes the vehicle's overall functionality. Any competent technician would know this, yet the supervisor tried to assert that my purchase of the new battery was completely discretionary. 🔹 Compensation: I've now had to pay for 2 batteries in the last year and am bearing the financial brunt of Henry's Towing's mistake. All I seek is appropriate compensation for my new battery given the circumstances. In summary, I found Henry's Towing to be lacking in professionalism, responsibility, and customer service. This lack of accountability is a red flag for anyone considering their services. Potential customers, beware: you might be their next victim.

Aug 22, 2023 · Jason Stamm