High Grade Auto Repair and Towing

I regret my experience with this mechanic and would not recommend them. I initially brought my car in for a transmission issue, and they checked my extended warranty to see if it was valid. That was the only positive part of the experience. I ended up leaving my car with them for over a month, waiting for a transmission replacement. I was charged $500 in “taxes,” despite the warranty covering the transmission. Communication was terrible—every time I called, I was met with excuses and had to constantly follow up, never getting calls back as promised. When I received the car back, it was filthy, with dust all over the interior, including my son’s car seat, which I had to replace at an additional $250. The car continued to have issues, and after another six weeks, they claimed the transmission was faulty again and that the crankshaft needed replacement. They charged me another $250 for taxes, but it turned out that the warranty company never received these charges, as the mechanic failed to follow through on their promises. They also couldn’t remove the check engine light or fix a leak, and after finally giving up on them, I took the car to the dealership, which fixed the issues. Looking back, I wish I had gone directly through the dealership instead of trusting them. I lost money, time, and trust in their services. The mechanics may be skilled, but they are far too busy to provide the necessary customer service. The lack of follow-through and poor communication were major disappointments, and in the end, I was left with additional expenses and unresolved issues. Be cautious if you decide to go here; my experience was frustrating and costly

Jan 14, 2025 · Veronica Kanhai

Hello, I don't want to criticize them, but I don't like that job. They had my car for about a month and a half due to an electronic fault and they didn't find the problem. What they did was damage my car even more and they don't take responsibility. I got so angry. I don't know why they would do something they don't know. I don't recommend that place. If you don't want to see your car, let alone my car, they screwed it up. Bad mechanics, they don't know.

Oct 08, 2024 · Patrica Cedillo

Absolutely amazing guys and super quick! They don’t overcharge and they work with you to get you everything you need at an affordable price. They were able to get my car towed to their shop, order the part i needed and fix the car all within the same day for under 600$. I will definitely be a returning customer!

Aug 20, 2024 · Samantha

Having recently acquired a new 22’ BMW m340i (and now i’m broke) I was very cautious in choosing the right mechanic. I bought a AWE Suite Track Exhaust that I needed to swap out for the stock exhaust. Upon arriving, Luigi was super friendly and attentive, examined my car, and then quoted me a super SUPER fair price. The job was done perfectly (Exhaust fit on right, and my old exhaust was removed carefully in case I ever wanted to swap it back in) and done fast, but with care and detail! Luigi and his team are proper mechanics, experts, and professional. They do everything here and are super knowledgeable. You can trust these guys with your car, and with whatever problem/issue/service you guys need. Thank you Luigi and team! I’ll definitely be back for all my car needs. Look no further, ladies and gentlemen when you read this review!

Oct 23, 2021 · Aaron Liu

This place was very accurate, the owner was stern but also knowledgeable of his work. Made me feel trusting w my car instantly my first visit and trusting w my car. I’d highly recommend 👍🏾

Aug 02, 2024 · Latasha Akins