HMS Auto and Fleet

The long and short is that they were fantastic. They not only fixed my car quickly and at a far more than fair price, but also addressed my misguided theories on the problem without making me feel like and idiot for them. I walked in and told them I was on my may home to Colorado with my family and that my 2008 Outback was shaking violently above 60 MPH. The guy at the front desk (I'm really bad with names but thank you sir) said that the tires might just need balanced. I told him that we had a shop try that last night and the problem was still there. He explained that they use a different method then most shops and simulate the weight of the vehicle while the check the balance. That struck me as unlikely to solve the issue and sounded like a way to charge me again for the same thing that didn't work the last time. After expressing my skepticism on the simple fix, they put the car up on the lift and their Subaru expert took a look. He was friendly and explained that there wasn't any sign of a larger steering or suspension issue and that to him the uneven wear on the tires pointed to them being unbalanced. They did their version of balancing the tires and said they made large adjustments to what they found. The mechanic took it on a test drive at highway speeds and didn't feel any shaking. I was really grateful that they took me in as quickly as they did but still concerned that it couldn't have been so simple. Well, after driving the rest of the way home, sorry for ever doubting you Front Desk Guy. You nailed it straight away. Also thanks to the mechanic, you rock.

Jan 04, 2025 · Matthew McKinley

Great service work that they did on my 2019 Chevy! Jalen was great to work with! Very knowledgeable on just about anything that I asked him. Great job too all!!

Feb 05, 2025 · Tim Campagna

I genuinely had the best car mechanic shop experience I’ve ever had at HMS Auto. I took a car in for a pre-purchase inspection and they gave me a detailed list of everything that needed to be fixed. The guy at the front desk was so nice (I wish I got his name) and talked me through everything. I was not treated badly/condescendingly for being a young women like other shops have. They told me the car had been in an accident (the dealer had said no accidents) and the front desk guy even walked me around the car and pointed out the exact points where it was obviously replaced. They were so honest, kind, and they even went above and beyond explaining things to me. I wish I didn’t live on the other side of town so I could go to them for all of my auto repairs. They saved me from getting a potentially problematic car. If you’re thinking about getting a repair, inspection, or maintenance appointment with them— DO IT!!

Feb 11, 2025 · Evelyn Mecham

I had my 2024 RV, Ford transit 350 serviced at HMS. From the employee who answered the phone when I made the appointment, to the person who checked me in, to the person who reviewed with me what was done, they were all very friendly and professional! I appreciated all the pictures and summary of how things looked. I also thought the cost was reasonable. I will definitely be back for regular service!

Oct 31, 2024 · Connie Krueger

I went there needing a battery replacement, and they managed to get it done quickly. The receptionist Katelyn was super nice and professional, and the mechanics were awesome too. Would definitely recommend for anyone needing auto maintenance.

Jan 23, 2025 · Ethan Powers