Honda Superstore of Lisle Service

During a recent oil change, I was recommended 4 additional services. The estimate was over $700. That felt wrong, so I visited another comparable mechanic... They recommended only 2 of the 4 services. The reasons against the others were strong. Their prices were also 20% lower. Meaning I kept an extra $500 in my pocket. Glad to have the second opinion. I don't think I'll return to Honda of Lisle. I've recommended the other mechanic to my parents as well. Not sure what changed, my family's used this service center for at least a decade. Maybe it will get fixed.

Feb 07, 2025 · Scott Styles

Always have had good experience with the service department here. They are fast, communicate well, and always have done a good job. They are very accommodating for scheduling appointments as well. I was driving home one day and my battery light came on. They were able to get me in that evening, get me a loaner vehicle for the next day, and had my vehicle ready after work the next day. Great service.

Dec 14, 2024 · Nick McGrath

DO NOT COME HERE IF YOU VALUE YOUR TIME. The only reason I am giving 2 stars is because Kevin was very professional, and I appreciated that. I had an appointment at 11:15am (note - not a walk-in) for basic service. Oil change, air filter change, wiper blades and inserts replacements. Nothing complex. I was there until about 1:10pm for this part to be finished. I was halfway home when my tire pressure light went off. I drove all the way back. Was told that 2 valves on the tires were broken and needed to be replaced. It would take an hour or so. There's two possibilities here, (1) their "inspection" is not as thorough as it should be and somehow they missed 2 broken valves? (2) and the one I'm leaning most toward - the technicians were the ones who broke the valves. My tires were perfectly fine before service and I was told it would be flat if I didn't get it fixed today, so it was not a slow leak from days or weeks ago. I was there until after 5pm. 11am - 5pm for basic maintenance is absolutely ridiculous.

Dec 17, 2024 · Laila M.

Purchased certified preowned vehicle and started having issues 3 days later. Salesman told me it was impossible because it was preowned. Took it to service and there is an issue. They had it for a week and told me to test drive it and put miles on to see if issue persists. It's still having issues. I have called and called and emailed and called and never get responses. I am extremely disappointed in this dealership on how they are not responding and ignoring me. I have filled corporate complaint as well. I have emailed owner, manager, used sales manager. I NEVER thought purchasing certified I would have this issue. I regret going to this dealer.

Jan 27, 2025 · Kristy Yanez

BUYER BEWARE. The service here has tanked and the service director is a know it all. Have a rattle? Oh it is just the 5 lug nuts that were loose and not put on all the way. No biggy, it's not like the tire could have flown off and caused fatalities or harm because someone is incompetent to do their job. I love the brand but loathe this location. This place needs a Trump style overhaul.

Feb 02, 2025 · Princess Peach

TL;DR: I was misled about a CarPlay installation, wasted hours across multiple visits, only to find out the installer had lied about doing the job. Weak apology and zero effort to make things right. — Terrible experience. Took my 2016 Honda Pilot in for a CarPlay installation after they forgot to do it during a previous appointment a week prior. Spent over two hours waiting for the service, only to find out it didn’t work when I got back to my car. Staff incorrectly told me I needed a specific Apple cord (which doesn’t exist) and assured me the installation had been tested. I then bought multiple cords—still didn’t work. Returned later (another day off work) to have them show me that it worked with *their* cord. When I finally asked for an update after waiting for another hour, they admitted the original installer had lied about doing the job, my car wasn’t even compatible, and the installer had since been fired. WTH? I got a refund, a half-assed apology, no further explanation, and no effort to make things right. Ahad, the employee who assisted me, was friendly, but the way this was handled was incredibly disappointing.

Feb 26, 2025 · O. A.