Honest Auto

We were on a 2100 mile road trip from Los Angeles to my home in Michigan. We broke down in Council Bluffs, Iowa because the car is over 20 years old. We decided to get the car fixed at Honest Auto because a highway helper recommended them to us. We broke down on the highway on Friday and ended up having to get it towed and then stay the weekend in Iowa since this place didn't open till Monday. Monday morning we took an Uber to Honest Auto and explained our situation to the receptionist, Kristi. The Owner, Larry, ended up working on our car immediately because they wanted to get us back on the road as quickly as possible. They replaced the fuel pump by lunch, but when Larry drove it out of the shop the steering was completely off. The car was brought back in and inspected. Turns out when we got our car towed, the tow-truck driver (not at all affiliated with Honest Auto) had bent our tie rods on one side when he attached the tow hook. The part needed to be replaced but if it was ordered now it would've arrived 2 days later. Instead, Larry, welded the inner and outer together and straightened it at no charge! This was just a temporary fix so that we could get home and we are going to get these parts replaced in Michigan (with the Tow company paying for it). We got back on the road and drove the car for 9 hours straight. The steering was completely straight and we got home in the middle of the night. They were so helpful. The receptionist, Kristi was so nice and even called us the next day to check that we arrived safely. Larry was very knowledgable and really good at his job, our tire was realigned perfectly after he welded it. I would 100% recommend this place. This is probably the best repair shop I've ever been too, and I would definitely get the car fixed there again if they were located in Michigan.

May 26, 2023 · Mike

If I could give Honest Auto more stars I would!!!! The wonderful staff has gone above and beyond to help me fix my son’s truck. They not only did the work but they stood behind their work. Making sure the job was done right and that my son would be safe. I am grateful to find such a wonderful business to work with and I recommend them to everyone!!!!!

Aug 30, 2024 · Teresa Taenzler

On a recommendation from a good friend and worker of Honest Auto. I took my 08 GMC Sierra down for leaf spring work and possible shocks. After the assigned mechanic got to work on my truck, I got a call saying it wasn't the shocks but a ball joint and a broken sway bar. I was kept in the loop the entire time on what they were doing and what they had to add. My friend even sent me pictures of my truck as it was being worked on and to show possible future issues. I figured the cost was going to be between 2500-3k and it was right in there. I talked to both Larry and Justin over the 2 days they had my truck and they both gave positive feedback and didn't try to sell me any bull they got right to the point with what was wrong and stuck with it, and always asked is this ok with you they didn't just go ahead and do it. I recommend Honest Auto whole heartedly. For my first visit with them things were done right and honest and I will definitely be returning should more issues arise with my vehicles.

Oct 04, 2024 · Travis Carr

My granddaughter took her truck in about 6 months ago for an antifreeze leak they found nothing but she was using a gallon of antifreeze every couple of days. Then she just took it back in to get a bolt out they told her they broke it but looks like it was cut very smooth. Then in the mean time took my husband's truck in for a stuck spark plug they told him to just don't change it because they couldn't get it out either

Oct 24, 2024 · Heidi Rooker

This place does good work. Unfortunately for me the rebuilt engine they put in my truck failed around 10000 miles. I don't blame the mechanics. They got the engine from kosiskis auto parts. So needless to say I don't have a lot of confidence in this 2nd engine because it came from the same place at kosiskis. Luckily the warranty on the engine covered the cost to replace it. Overall I think this is a good repair shop. It's not the mechanics fault the engine failed. I blame kosiskis. I won't ever get a engine from kosiskis again. Christy and rest of staff are friendly. They treat their customers good.

Oct 18, 2024 · Troy Nelson