J's Garage Auto Repair

Hello everyone, I had my thermostat replaced at J’s Auto Garage for my 2015 Dodge Charger and they did an excellent job. Feeling confident, I recommended the shop to a friend who needed work done on his 2016 Nissan Rogue Unfortunately, my friend's experience has been a nightmare. He was charged over $2,000 to replace a crankshaft sensor and a windshield, but it's been three weeks and his car still isn't passing smog, with the check engine light still on. My friend has been told to come back "tomorrow" repeatedly for two weeks straight. He even had to take out a credit loan to pay for the repairs, but despite making payments, his car remains unfixed. I feel terrible for recommending this shop; had I read the reviews, I would have known that J's overbooks and prioritizes money over customer satisfaction. I've seen multiple customers return with unresolved issues, which explains the shop's three-star rating. I'm extremely upset and will never return to J’s Auto Garage, nor will I refer anyone else there. The owner won't even answer my calls, leaving me embarrassed and my friend out of pocket with an unrepaired car. Please, save yourself the trouble and avoid this shop.

Jul 20, 2024 · Deborah Pitts

This place is great if you don’t need your vehicle for two weeks. I brought my Jeep in because I had a power steering issue. These guys had my Jeep for 2 weeks, they replaced a fuse and told me that it was fixed. It wasn’t. On top of that, my stereo no longer had any power and was completely dead. I asked them about it and they basically told me that it was broke when I brought it in. It’s one thing to take weeks to replace a fuse that creates more problems than it fixes and then on top of that call the customer a liar. I now have an amazing shop to take my Jeep to, but am discovering that the this place has now cost me thousands of dollars to fix what they did just by replacing one fuse. I wouldn’t trust this place to put air in my tires.

May 15, 2024 · Trisha Walker

The Worst. Holds cars longer than needed, doesn’t fix problems they create new ones I wouldn’t wish this place on my worst enemies.

Nov 24, 2024 · F ACE (DeadCellMilsim)

This is the only place that I will allow to work on my vehicle. I cannot be more thankful for the customer service, transparency, and cost for the maintenance that was performed on my car. The going above and beyond of being able to drop me back off at work and picking me up when I got off. I thank you J and associates! I appreciate you all and will recommend this shop to everyone I know, locally. Thank you, thank you, thank you, again!

Jan 05, 2024 · Brittany Bell

Great service, great customer experience, have been coming to them for about 2 years, very happy.. We have our company vehicles service done, maintenance, and even major repair..

May 03, 2024 · Juan Olmedo