Jan’s Towing

Yesterday, I had a flat tire and contacted AAA roadside assistance for help. They dispatched Jan's Towing, and I couldn't be more impressed! The gentleman who came to assist was beyond amazing and incredibly helpful. He was kind, professional, and made what could have been a stressful situation so much easier for me. I truly appreciated his efficiency and the care he showed in ensuring everything was handled perfectly. The service was outstanding, and I am so grateful for the support I received. If you're ever in need of towing or roadside assistance, I highly recommend Jan's Towing—they go above and beyond! Thank you so much for the amazing service!

Jan 28, 2025 · amelia sh

Fantastic service! Eddie was really nice, easy to talk to and worked efficiently to get my car loaded and transported! Definitely made me feel reassured that my car will be taken care of after a drunk driver hit my parked car. I had a bad experience in the past with other tow company (626 area) and Jan’s most definitely proved that they were not the same. Also shoutout to the front receptionist (sry I forgot to ask for name) but was able to teach me some things about going through insurance and explained the damages of my car! Will definitely use Jan’s the next time I need a tow. Keep surfing and Eddie rocks!!!

Jun 07, 2024 · Alex L

They are so busy that they don’t need your business. The female dispatchers would rather argue than anything else. Never had a problem with a single driver there. It’s unfortunate I gave them so much of my business and sent so many more their way. But I guess they don’t need any more customers so I suppose I’m the idiot. They were so busy I said no problem I’ll call back tomorrow. I even waited for the morning rush to be over before I called. They wouldn’t even schedule an appointment to be on a waitlist for next available unit. Customer service has truly become extinct.

Oct 29, 2024 · Cherisse McConnell

The lady who answers the phone is rude and deranged. Argues and threatens customers thinking she is that of some higher power. Maybe instead of fighting with customers they should focus on hiring new employees.

Oct 11, 2024 · Angela Diaz

I cannot express enough gratitude for the incredible service we received from Jan’s Towing Company, specifically from our tow truck operator, Eddie. From the moment Eddie arrived, he was nothing short of phenomenal. His kindness, friendliness, and positive energy were a beacon of light during a stressful time. We found ourselves in a difficult situation when my elderly father was discovered slumped over on the side of the road, in need of assistance to tow his vehicle back to Los Angeles. Eddie not only handled the towing with efficiency and care but also did so with a smile that reassured us throughout the process. His empathy and best wishes truly made a difference in our day. Eddie is an exemplary representation of what excellent customer service looks like and is undoubtedly an asset to Jan’s Towing Company. It’s rare to encounter someone who performs their job with such grace and understanding. Thanks to Eddie, what could have been an overwhelming experience turned into a reminder of the goodness in people. I highly recommend Jan’s Towing Company to anyone in need of towing services. Their commitment to not just meeting but exceeding customer expectations is evident in the way they conduct their business. Eddie, thank you for not just towing a vehicle, but for lifting our spirits and ensuring our safety. Your exceptional service will not be forgotten!

Feb 16, 2024 · Christopher Dean