Jensen Service & Diagnostic

I took my 2015 Chrysler minivan into them starting in November have spent over $3000 plus with them first I initially took them my vehicle to get my spark plugs done and a tune up and then they proceeded to tell me I needed a transmission flush. Saying I had junk and leaves in my transmission fluid when I can't even get to my transmission area and mechanic has to get to that area so I got that done and my spark plugs and my Passengers side button for the window to go up and down fixed.Within 2 and a 1/2 weeks later all the of a sudden I have multiple leaks! I'm talking about multiple leaks in my vehicle!!! My radiator is messed up saying has a hole in it. My Line to my transmission are messed up. My timing covers leaking. My transmission cooler lines are leaking. My oil cooler is leaking. I ended up having to take it to a dealership Because I no longer trust you guys and your work!!! They're telling me that there's no way all of this would just break at 1 time. When I brought it to you guys it was running fine it just needed a tune up just wanted to make sure for winter get spark plugs done. Nothing was leaking on it WHATSOEVER!! I get it back from you guys and I have multiple multiple issues. All you're trying to do is get more and more money from me as a woman not being a mechanic. I told them that I had an extended warranty they took the number down and the claimed number 4 of them to be able to call then to come to find out the second time when I bring it in and I keep asking WHY they haven't seen if any of the work that's done was covered or not oh we we Don't use that type of Vehicle warranty that should have been told to meet the first time I brought it to you guys I just assumed that you had called so I kept asking and to find out you never even called them. I would never trust to tell any of my family members to come here or any of my friends. The whole reason why I came here is because I thought you guys were a family owned and I wanted to keep it into the community. I was so so wrong. I should have just kept taking it to a dealership. However the technician and mechanic that you had work on my vehicle destroyed it beat it and destroyed my vehicle and cost me now over $5,000 more almost. Hopefully with going to the dealership my vehicle warranty will help me bring some of this costs down still right before the holiday season and you guys decide to destroy someone's vehicle just because you think it's cute she doesn't know everything about a vehicle let's get over on her!

Dec 20, 2024 · Nicole Sacks

Several fantastic things about my experience. First, my multiple interactions with Roger were all A+! He has a way of explaining car issues that is very informative and he made sure I understood without being condescending. He was even graceful when I was flabbergasted at the incredibly reasonable price to fix my issue. Second, I took my car in a day early from my appointment and Dave got looked at it the same day! A dealership would never. Diagnosed and fixed a whole day ahead of schedule. Third, WOW what reasonable pricing! I almost feel bad considering how amazing my experience was. I'll go back to them again...which hopefully will be a while. Vehicle: 2011 Chevy Cruze 6-speed manual

Jul 30, 2024 · Catherine E. Lewis

These guys do top notch work for a good price. I’ve never been unhappy with the work they’ve done and they are extremely punctual with their communication and timelines. My fiancé and I will be bringing our vehicles to Jensen from this point forward!

Aug 19, 2024 · Peter Barnes

I've been taking my vehicles to Jensen Service and Diagnostic for almost 25 years. They are a small family owned business, and do excellent work at fair prices. Multiple times they have saved me money and time with their excellent service and recommendations. They don't try to oversell and expertly explain what items need to be fixed immediately, and what can be addressed within a service appointment or 2. I can't recommend them highly enough.

Jun 06, 2023 · Jon Martin

Crooks If the work you take you're car in for is not enough money for them they will tell you. You need other things associated with the work you asked them to do are broke and you also need that fixed. It's a old trick to jack up you're bill up to the amount they are more comfortable with. Took my car to another shop after they done the bill jack up trick and what they said they found was broke was not broke. So I would not trust this shop. If you know nothing about fixing cars they will take advantage of you. They do pick their targets.

Apr 03, 2024 · Lenny .Peterson