Jerry's Auto Towing

If you want to get ripped off then this place is for you. I honestly regret having my work truck repaired by these people. I should have seen all the negative reviews but I went what was on the AAA site. As business owner myself I don’t know why this facility is still in business. I broke down within 8 miles of this shop and used my AAA membership to pick up my truck and bring it to the nearest place. It was night time and my original guy was closed by then. I saw a promo to save 10% on any repairs using a AAA shop so I went with that option. I already knew what my problem was as I’m very car savvy. I went to the shop along with tow truck and was very specific to please call me with pricing. The very next day I did not get a call until 1120am. When I was called I was told a ridiculous price for what I needed done. I called my own mechanic which gave me a way lower price by 50% and called this shop back within 20 minutes to inform them not to work on my truck as I was gonna have it picked up by my guy and was told by this shop that it’s too late they are half way done and been working on my truck all morning long with out my approval at all. I quickly informed AAA of this issue and they told me that they cannot do anything as this shop is not a AAA shop but independent meaning they make their own pricing. AAA was no help whatsoever. I just wanted my car out of this shop so I payed the ridiculous price. When I picked up the car I was very specific to please give me a very detailed receipt for my review as I wanted to know what parts was installed my car but all I got was a receipt of the things done. After quick inspection of parts I can confirm I did not get oem parts and also a nice shimmy when the truck is in motion and a broken washer fluid reservoir. So at the very end I was ripped off was told to pay cash not sure why, got cheap parts but charged for original parts, got a receipt that doesn’t say anything besides work done, and now other things broken that I have to fix personally. The promo from AAA does not apply to this place at all so that is also false advertising. Avoid this place at all costs. It’s disgusting and that’s says it all of the workmanship from this shop. I know I’m never going back and have spread the word to all my colleagues, clients and employees.

Jan 08, 2025 · Dan rincon

Today was our lucky day. We were getting off the LIE service road when our caliper fell off our tire. The guys at Jerry’s couldn’t have been nicer and went above and beyond to help us. First they directed us in reverse safety into their lot. Then 3 guys walked the service rd looking for our missing bolt. Then actually found another one in the shop to use. They had us back on the road in less then an hour And they Absolutely didn’t overcharge. And my husband who has a lifetime in auto body business said they weren’t satisfied until the job was correct and we were safe! ❤️❤️❤️

Aug 27, 2024 · Karen Corsini

Having your car towed can be challenging, but having it impounded is miserable. Lucky for me, dealing with Jerry’s Towing, I was relieved by the end of it all. The person in charge today was very understanding of my unfortunate circumstances and was able to work with me so we both were satisfied. Thanks again to the attendant at the desk and the person on the phone making the decisions.

Jan 30, 2025 · Henry Smith

The early morning hours of MLK Day I was stalled out in a driveway which unfortunately had an incline with snow on it. I called Jerry’s and spoke to a very helpful gentleman who quickly sent me a skilled and professional driver ( Jamel) that had myself and my vehicle off to the service station quickly and safely. Thanks again

Jan 21, 2025 · margaret Sanders

Can’t say enough about Jerry’s Auto Towing… five stars plus. Merc and his team were there for us when we had an emergency situation with our car overheating on the highway. We left the car in their hands which was a great decision. They have been beyond honest, gracious and fair every time we have dealt with them. We appreciate everything they have done for us and highly recommend them for any auto services.

Nov 14, 2024 · Krista Shevit