Jim's Auto Center

Jim's Auto Center really did an amazing job on my Nissan Rogue Sport. I thought my tires and brakes needed to be replaced, but they told me that they were fine and found the problem and worked on that. Other mechanics would have told me that they worked on it and charged me for the brakes. This showed me that Jim's Auto Center can be trusted and will only do what is necessary for the vehicle. I definitely recommend them and would absolutely be coming back for any mechanical needs for my car and where I will be changing my car's oil from now on!

Jan 06, 2025 · Shirine Merhi

I hit an animal about two months ago or so, thought that since Jim’s had been open for a long time and that it was mostly good reviews that I would have no problems. The animal ruined a lot of stuff in my car and brought the total of the repairs to over $2,000. I didn’t have my car for about a month due to insurance taking a while. In the end I got my car back and thought everything was fine until my check engine light came on. I called Jim’s since it wasn’t on before I took it there, so I brought it back a second time after plugging in a reader for my engine myself. I told them something was wrong with my 02 sensor and the air shutter sensor was on which were two things they should have fixed. Apparently they didn’t put the air sensor in the right place and didn’t plug back in my 02 sensor. I went to pick it up and as I was on my way to work my engine light came on again. So I called them and took it back. They told me that I had a bad 02 sensor and that it would be $500 to replace and also tried charging me $100 to pick it up. I went in there with my moms fiancé and told them I was concerned because I had taken it there twice and they didn’t see that the sensor was bad. The guy at the desk told me “we aren’t going to sit there and dig for something when the sensor isn’t on” I told him that I told them that and the other guy said it was their fault because it wasn’t plugged back in. He said he wasn’t aware and was extremely rude. We didn’t end up paying the $100 and he said “just to keep you happy I’ll give it to you and take the heat for it.” In a very demeaning and snarky tone. Now about a month later or less I am replacing my 02 sensor myself which has saved about $200-$300 and have found my skid plate is being held on with a zip tie and maybe 2 screws? I would think it could have been valvoline if I didn’t find a screw the first time I picked up my car in the side pocket on my driver door that matched the screws to my skid plate. I would never recommend this shop to anyone. Edit: I saw your response and we did not yell at anybody, we went in and calmly told the guy we were not paying because of all the issues we had. I’m definitely not the type of person to yell at people like that because I also work in customer service so I understand how mean that is. There’s no need to lie. Whoever picked up the phone the times I called was really nice but the guy that was there when I picked it up was not understanding and rude.

Jan 07, 2025 · Elizabeth Swallow

Initial welcome is very pleasant. Craig was engaging and fun; even at first call for appointment yesterday. I feel there will be no need to say anything bad after my oil change, and the price quote is about $20 less than those “drive through” instant oil and inspection outlets. For the future, I will definitely support our local businesses as most times in the past. Kit

Dec 14, 2023 · K C

Got a flat tire on the road in Sunbury, OH. It just happened to be a 7 minute drive to Jim's Auto Center. We were able to break out the portable air pump and inflate it just enough to make it here. The mechanics had it fixed in less than 12mins. Less than $40. This is the fastest service I've ever had in my life!! Amazing customer service. SAM is the man!

Jun 26, 2024 · Jake McCann

I was recommend here my a good coworker. My heat wasn't working properly. I decided to give this shop a go and it was just okay. They did work with extended warranty which was appreciated, but I had to pay $700 in addition to my deductible. The work was slopy at best . At pickup, my car was filthy and i had loose trim everywhere. I then had to take it back that same week because it started throwing different codes. They did do the job and my heat works well now. It was just a little frustrating in the process. I do understand that this was a major job but i wish a little more professionalism had taken place. If you don't feel comfortable doing the job, be upfront instead of taking the job.

Dec 24, 2023 · joe mccarthy