Kaizen Collision Center - Emmet Street

We had to get repair work done due to damage from the ice storm we had. I don’t think we anticipated having such an amazing experience working with Kaizen, given the circumstances. From start to finish, everything was so simple and convenient. Enterprise was able to pick me up at Kaizen to get my rental, and I was able to drop the car off at Kaizen once repairs were finished. Throughout the entire process, they kept us up to date via text and repairs were complete by their estimated completion date. It was truly the most wonderful experience. Thanks Kaizen!

Jan 30, 2025 · Kashelle Coromina

Travis was great to work with and kept me informed throughout the process. Helped negotiate needs with insurance company, keeping my interests in mind. Got the job done earlier than expected. Would definitely recommend.

Jan 03, 2025 · Nic D

Customer service was decent, they always had smile on their face. Issue was is my car receiving even more damage from their inspection. It was an insurance claim, waited a month to get the vehicle in their shop. Dropped it off May 13th for inspection and work to start, picked up June 2nd. They wouldn't work on or warranty their paint job because of previous work wasn't "up to their standards". Which was kinda understandable However, KAIZEN COLLISION made the damage on the hood go from golf ball size to football size with excessive pressure washing. KAIZEN COLLISION also REMOVED the factory decals only on driver fender and not the passenger. Returned it to me that way. Had spoke with John (employee) and Geico separately and together on a call. None of this was mentioned to me until the day I picked it up.

Jan 09, 2025 · Miles Pappan

I am super impressed with this shop. I was referred to them after my car accident by someone I trusted, they had good reviews & were in network with my insurance company. Leslie set everything for my rental car, they got me in/out, had already touched base with my insurance adjuster, I recvd text messages updating me on the status, once the estimate was completed & ins approved they lmk an approx date & sure enough, twas ready. Dropped off the rental & they took care of the rest. Josue, Leslie & Tre, and everyone else, thank you. You guys are a great team. I felt very taken care of throughout the process & you also provided security for me going forward that my car is safe for myself & my daughter. If you read this whole thing & are looking for a shop, you won’t be disappointed.

Sep 30, 2024 · Kelli Schumacher

Went in to get an estimate done because someone hit me. They took a total of 9 minutes to look over my car and get everything scheduled. For comparison, I went to Dingman's on 120th first and they took an hour and 45 minutes And estimated the cost at double the price. They also work directly with Enterprise so when I go to drop off my car, they will already have someone there to put me into a rental. So I think Kaizen is where I will be going from now on.

Jan 20, 2025 · Alec Short