Ken Grody Ford - Carlsbad Service

I recently contacted Ken Grody Ford’s service department because my Ford Mustang Mach-E refused to charge, leaving me stranded at a charging station. The issue was clearly with the car, and I was simply seeking guidance or assistance to address this critical problem. Instead of receiving any kind of help, I encountered one of the most unprofessional and dismissive experiences imaginable. Every time I was transferred to the service department, the person on the other end would either put me on hold indefinitely, transfer me back to the receptionist, or hang up altogether. This happened multiple times. Not once did anyone take the time to listen to my issue or provide the bare minimum level of support. It was abundantly clear they had no interest in helping me or addressing my urgent problem. This behavior reflects a deeper issue with the management and culture of Ken Grody Ford. When management doesn’t value customer service, it trickles down to every employee. It’s selfish, rude, and utterly disrespectful to customers who have trusted this dealership with their business. They’re just there to collect a paycheck, not to help people. Avoid this dealership at all costs. If you value your time, sanity, or a shred of decency in customer service, find another Ford dealership. Ken Grody Ford has clearly shown they don’t care about their customers, and this experience is just one more example of their longstanding pattern of apathy and unprofessionalism.

Jan 22, 2025 · Cory Wilcox

Honestly I had high hopes for this place but it has repeatedly disappointed me. We bought our explorer here and had a decent experience buying a car. However the service department has been a scheduling and communication nightmare. Multiple times we have shown up to an early appointment after shifting our kids schedule around only to arrive and learn the parts are not there or the mechanic is not available. There is very poor communication with the customer and it is extremely hard to get a hold of your service contact. Repeated calls and no one answers the phone. We recently had to leave our car there for 2 whole weeks while they scrambled to get parts and labor. As of today (1/3/25), they have failed to source parts and staffing mechanics and worse is that they failed to notify us before we showed up to pick up our car. I understand issues with supply chain but the communication to the customer is abysmal. Management clearly needs to take some steps to notify when services are not available or they can’t service a vehicle. We will be checking out another Ford center after the multiple experiences we had here.

Jan 03, 2025 · Coleman Murray

My rating has nothing to do with sales or actual service work but entirely regarding trying to get thru to the Service Department to make an appointment. In November I called 6 times, left 4 messages directly in service, leaving 2 messages via the person answering the general number. I gave up and called North County Ford and got thru on my first call, making an appointment.

Dec 05, 2024 · Chuck Carroll

This is the most scummy repair operation you can imagine. Rather than set appointments to get your car fixed, they tell you to leave your car for a month and they will get to it when they find the time. They falsely claim that it is absolutely not an option to ever make an appointment for simple diagnostic and repair. I ended up buying the parts myself from the part center, and paying another shop to install that night. I remember when this was a company run on values and customer care. They would shuttle you to work while they repaired your car. Now it’s run by this low life manager, and these inefficient scummy scheduling tactics that only serve his inability to run an scheduling system.

Sep 26, 2024 · Kevin Cole

Cannot recommend. Bought 2 vehicles here but cannot get in on a timely basis for windshield recall notice. Told scheduler I need to drive to Colorado in 3 weeks, but she insisted she cannot get me in before 6, despite dangerous drive I must make. Service advisors do not answer phone and do not return voicemails.

Oct 08, 2024 · Tom Maddox