Kendall Ford of Bozeman Service & Parts

Lack of professionalism and poor management results in a radically understaffed service department essentially rendering warranties useless. The same excuses have existed here for years, and are no longer valid. If you need your vehicle and time is of the essence for repairs, you'll go elsewhere and pay out of pocket. edit reply: If the service manager actually wants to speak to the customer, it seems appropriate that he initiate the contact by reaching out to the customer.

Sep 05, 2024 · Darin Shepherd

I dropped off my truck October 2nd to get my DEF sensor/tank replaced, the sunroof guides/rails fixed, and the tailgate latches fixed, was told it will take about 2 weeks. Although it took them almost 5 weeks to complete everything, Kahla, my service advisor kept me up to speed on my trucks progress throughout the whole process. Kahla and the Kendall Ford service department were also very accommodating by letting me take my truck while it was waiting to be looked at initially and again while they were awaiting for the arrival of the parts. Although it took a few months to get my truck in when booking the appointment and longer than expected to get everything done, the customer service made up for it.

Nov 03, 2023 · Dylan Merriman

Our car has been in the shop for a month now (dropped off Aug 8th) and we barely have any updates on it. The last we heard, the mechanic wasn’t sure if it would need a total engine replacement or if it was fixable. Mind you, we are talking about a new 2019 escape (bought brand new at the Ford dealership), with less than 35,000 miles in it and already having engine issues.

Sep 14, 2023 · Ana Paula Maher

If I could give this service department a less than 1 star, I would. Nothing about this experience has earned anything more than a half a star, and the only reason for that, is Lily has been very easy to talk to, even though this is not her fault, she has been very understanding with my frustration, Lily gets 5 stars. I scheduled a vehicle back in May for a August appointment, knowing they were out that far. Dropped the vehicle off last week, and now, the following week, and it still has not even been looked at. This is not for repair, just a simple PM and an inspection from top to bottom, front to back, just to make sure the vehicle is sound and free of issues. Forget using the text messages that they send, nobody responds, not even for an update. Calling has been 50/50 if I get to talk to anyone, and if I leave voice mails, they go unreturned. I will be looking for other places to have my vehicle serviced from here on out. If it isn't done by this Friday, I will go get the vehicle, and find somewhere else that can service and check it out. What is the point of scheduling an appointment, if it has been there for 5 days and not even touched? Why not call and ask to reschedule it on day that a tech can actually get to it? Not looking good for Kendall Ford Service Department.

Aug 09, 2022 · Chris W

DO NOT GO HERE!!! Went to have my ABS system replaced, took over a month to even get an update after I dropped off the vehicle. Called after two weeks with attempts to get an update, and after leaving voicemails for two weeks I was finally able to get an update and go in to get some items out of the vehicle since I had zero expectation of it being there for even a week. Initial evaluation they figured out that the fuse (which I took out and had told them when I dropped off the vehicle) was missing and they replaced it and it was good-to-go. Then they completed a inspections of the vehicle and according to their report, nothing was wrong, but the cost of that was $560, but they said it was good-to-go on the sheet. Which it wasn't. Next they replaced some sensors and my gas cap. Then they never notified me it was done and was sitting there ready to be picked up for another week and never called to let me know. At pickup I pay over $900 with $760 in labor costs and once that was completed they then drive my Ford Escape up to the front of the building and sure enough after multiple "thorough" inspections they discovered the check engine light is on again. The worst part is that at the initial drop off there were irate customers in the office, when I picked up items from my vehicle there were multiple irate customers, and finally when I picked up my vehicle it happened again. Just the last time I joined them. This Kendall Ford of Bozeman in embarrassing. If you have to go to a Ford Dealership for repairs go to Missoula or Billings. This place is an absolute joke and not worth your time.

Jul 12, 2022 · Andrew Waters