Lang Automotive

This is my first time rating a business online, but I felt like I needed to warn people that LANG AUTOMOTIVE IS A GROUP OF SCAM ARTISTS. My power steering was leaking in my truck and they told me they had fixed my pressure hoses. I picked it up after hours and I didn't even have to make it out of the parking lot to know the "quality work" they did. I could hardly steer the wheel. I gave them the benefit of the doubt and thought maybe there was just air in the line. I popped the hood after I squealed home and the power steering reservoir was empty...they had charged me for filling it. I refilled it, and the next morning drove to the store...and I could hardly turn the wheel again. There was a big puddle of power steering fluid where it had sat the night before. I called them, but they could not get me into the shop again for another month. In that time, I probably put five gallons of power steering fluid in my truck. I would fill it up completely full, and within a few miles it was empty again. I thought that since it was THEIR mess-up, they would fix the issue free of charge...like a reputable business would do...but nope. Instead they charged me an additional $400.00 bucks to change a hose (on top of the $600.00 they had already charged me for making it worse!!). When I tried to refute this, he lied to me, and said that I must of put a hole in the hose after they fixed it the first time...apparently after turning the key on when picking it up the first time, since it leaked worse from the moment they "fixed it." The guy was extremely rude and arrogant, and would not give me my keys until I paid for the bill. I could go on, but it was honestly the most frustrated I had been in a long time. My hope is that anyone reading this will not make the same mistake that I did. LANG automotive is a terrible business and their staff has no idea what they are doing. Wish I had just done it myself. If I could rate in the negatives I would.

Sep 23, 2022 · stephen scranton

Friendly guys, they seem to know more then the average mechanic. No complaints, fair pricing, good communication. Update after 5 years: No change. My original comment still holds true.

Aug 22, 2024 · Matt

They do quality work and more importantly, care about keeping their customers. I have been happy working with Lang for the past few years and hope to keep doing so for years to come.

Dec 07, 2023 · Seth Lukens

Very happy with the service, speed and the quality of work. They were honest and straightforward about what needed to be done on my truck, and didn't beat around the bush. Will definitely go back if/when I need another fix.

Aug 23, 2017 · Sam McCue

GET A SECOND OPINION. Lang quoted us over 3x the standard cost for a pretty basic repair. The good: Lang saw our car promptly when every other mechanic in the Bozeman area was booked out for at least a week. We were grateful for that. We took our car in because the air conditioning abruptly stopped working in the middle of an interstate road trip. Lang diagnosed it as a problem with the air compressor and removed a piece of shredded belt so it wouldn't cause further damage to the engine. They charged $60 to tell me what the problem with the AC was. The bad: They quoted $2800 to replace the compressor and belt and couldn't get the parts for a week. I didn't have time to wait around a week so I politely declined the service as well as thinking the price seemed a little steep. When I took my car into my local mechanic back home, they quoted the replacement at $780 which is right in the ballpark of what Google estimated for parts and labor. So Lang was going to charge us triple the cost for the same service. Not sure if Lang was trying to majorly take advantage of us, didn't want to do the work, or this is just standard practice in Bozeman, but the experience left a bad taste in my mouth. EDIT: My local mechanic ended up doing the repair for under $700 and let me know the part had a 2-year warranty in case it stopped working. I've since driven over 700 miles on my car with the AC going the whole time, and it's worked like a charm. I can't speak for why Lang would feel the need to unnecessarily replace the whole dang system, but all I can do is hope no one else gets cheated on unnecessary repairs. Definitely avoid this mechanic.

Aug 31, 2020 · Megan Bergstrom