Longo Toyota Service

Son purchased his 1st vehicle. Brandon in the used car building was very helpful and knowledgeable, made it easy to make our decision to buy. Only issue I had was with the concierge/shuttle office. Some unexpected work was being done on our sons car. Which required add'l time in their service station. There 4 hours. Randon said to go to the concierge and they would shuttle us to go eat and would pick us up. Concierge was kinda rude, not professional at all. Young kids. Said, no the shuttle does not apply to is because they don't service to the side of used cars. What is that? It is one company, car was just as expensive as a new car. Why do people separate themselves just because they work in separate departments? What happened to being 1 team, work together. So we had to spend $$ on an uber to go eat.

Aug 24, 2024 · Linda De La O

The dealership is a bit expensive than others but they are very convenient. I took my car in today to get it serviced, my service advisor spoke with me about my car and said that I can get a coupon for the service I was getting. My car was ready when he went to lunch so another guy took his spot. The price that the other guy gave me wasn't the coupon price even thought I confirmed with him multiple times he insisted that it was the coupon price. After I payed and went home, my original service advisor calls me saying that they charged me full price and didn't add the discount. So he ended up processing a refund. I was just so grateful that he was honest enough to let me know. I asked for his name and he told me his name was Max Hernandez.

Dec 22, 2023 · Niomi Martinez

Booth #9 Anthony Torres ✨ Thank you 🚘 I actually bought my brand new 2022 Toyota 4Runner from West Covina location. It comes with complimentary maintenance services - which is why I bought my car to Longo yesterday (5/16/2023) to do the maintenance as it hits the 10,000 miles. (So this is my second time getting service done. I did the first 5000 miles at Pasadena location. 👉🏻 DO NOT RECOMMEND THEM!) Longo service dept opens up at 7am on dot. *** Make sure you make appointment first prior bringing your car in, which saves you a lot of hassle & will guaranteed your spot. *** At 7:30am on a Tuesday morning, already tons cars lined up, so crazy! (I’m so glad I made appointment the day before. 😳) Anthony was the person that helped me. Very professional, great customer service, friendly, and seems to know what he is doing. I’m so glad he’s the one helped me! He explained everything to me clearly and answered my questions patiently and nicely. It only took about an hour ish to get it all done, which is not bad at all. Inside the service dept (the waiting area which connects to the dealership side) has plenty of space for everyone to sit/wait. Their layout is super nice & BIG - even got a Starbucks! ✨ Just everything about this place is pretty awesome, it absolutely feels like a Toyotaland: from the interior design, to their staffs, the vibe & visual and everything is pretty positive & awesome! 💖 I love it!!! 🥰 I’d definitely come back for sure for my future services! Thank you Anthony!!! 🥹🙏 ✨ Note: I do NOT recommend Pasadena service dept (although they seem to have decent reviews) cuz last time (which was my FIRST maintenance service experience - 10/20/2022) when I brought my car there right when their service dept opened in the morning, there’s literally like nobody in any of the desks, and I was basically forced to be assigned to the one & only person that was there, ughhh!!! 🤦🏻‍♀️ I knew one of the salesman works there and actually wanted someone else to help me! I had to drop it off then head to work cuz don’t know how long it would take. I would’ve wait / it ended up took only an hour!💥 Stephanie Reyes (seems to be a transwoman) claimed herself to be a supervisor. Right from her introduction I knew I wanted someone else to assist me! Right off the start, I was like meh.. why isn’t anyone else available? 💥 “She” couldn’t answered my questions clearly 👉🏻 and gave me a wide range on the time my car can possibly for pick up - which originally I was going to wait if doesn’t take long (and I’ve expressed that to her as well). I have at least an hour and there’s literally like no cars around - it’s not like there were people/cars lining up or anything, it was 7am. All of their staffs seemed still trying to wake up & not very energetic, which is understandable I guess. Stephanie did provided me with a one way complimentary Uber ride to work tho, which is not far from it / but no return ride! ✨ 💥 As soon as I arrived to work, within about an hour, she notified me and said my car is ready for pick up! (Ugh… of course!) And then I had to wait till lunch time to go pick it up - which is what I did. When I went and pick up my car, I asked her some questions, like if she for sure knows whether they have rotated my tires, did the oil change and other stuffs? She simply replied: of course! It’s part of the complimentary! (But sounded like she wasn’t sure, although answered me confidently.) I called the service dept manager afterwards to confirm (forgot his name), which he says I guarantee you we did! And basically told me I should be grateful because Toyota covered the cost! 💥 It all feels skeptical. 🧐🤷🏻‍♀️ Note: Because it’s complimentary, sometimes Toyota might’ve skip the steps (go check out the feedbacks online from many other customers that have done the services before) tho they said they did! 💥 I took my car to my mechanic for a quick checkup afterwards, just to be sure what they said has been done really have been done! ✅ ✨ So… No Pasadena Toyota! They wanted to buy my car too, NO THX!

May 17, 2023 · Jennifer Lin

The maintenance experience at LONGO TOYOTA was very disappointing. If possible, I would give negative 5 stars. I arrived at the maintenance service area at 2:45 PM for a 15,000-mile service on my vehicle. I waited at the dealership the entire time. However, it was not until 6 PM, after I went to the front desk to complain, that a staff member from the maintenance department finally brought out my car. By that time, most of the staff had already left for the day. No one had come to check in with me during this period, and I had been waiting at the cashier for over three hours. I strongly suspect that my car was forgotten. Is it really that difficult to complete a service? Additionally, the car wash that was promised was not completed. This is the second time I have experienced such an excessively long wait at LONGO. On the previous occasion, I had to wait for over five hours, and the explanation I was given was that it was due to staff negligence. I let it go without further complaint. However, this time the same thing happened again. Could you please provide me with a reasonable explanation? Is this an internal issue or something specifically targeted at me? I have purchased three vehicles from LONGO, and I am very satisfied with Toyota's products. However, the service at LONGO has been extremely disappointing – truly unacceptable.

Jan 04, 2025 · Young Shi

Longo Toyota is never disappointing!!! Awesome team. Very courteous and take pride in what they do. I'm a very happy customer!!! Thank you Eric Chung and Sam Ng!!! Sebastian Haro is great cannot leave him out. 👍 I'll be back.

Nov 19, 2024 · Mary Gomez