Lozano Auto Service

I needed back brake pads and they were able to do them the same day I called. I also like they are open weekends which is super convenient!

Nov 17, 2024 · Jenna

This place was helpful, honest, and professional when I came in for a quick repair. Khanh worked on my car and did a great job explaining to me what the problem was - he also let me take a look under the car before and after his repairs so he could explain what he did. He worked quickly and charged a fair price, highly recommend to anyone in the Sunnyvale area.

Jul 20, 2024 · Matthew Sutherland

Amazing experience! I am just another software guy in the bay area, looking for ways to fix an issue I had with my BMW 340i. I was exploring auto services in and around SVL/MTV and came across Lozano. Usually when I see such positive reviews (all close to 5 stars), I am a little skeptical and always think the reviews are faked of sort. Either way, I decided to give this place a shot. My BMW's under car shield had torn apart and BMW quoted high fees to replace them. When I went there, Vince first came out to inspect the car. Vince took the car inside, put it on the machine that lifted my car up. With this, we were able to clearly see what the damage was. Vince and Troy together spent time removing the torn parts out so that my car was at least in a drivable condition. They spent 15 minutes, passionately explaining various parts of the undercover shield. After that, they told me precisely which parts I needed to replace, which was fewer than what BMW had asked for. After this was done, Vince just lowered my car and said I was set to go, NOT EVENING ASKING FOR ANY $. I was stunned and very pleasantly surprised. They never charge you without knowing any upfront costs. In this case, I felt they definitely deserved to be paid so I decided I would come back to them with the new parts and pay them then. As promised, I came back with the new parts I purchased from BMW and once again, Vince and his team fixed it for me at a very low cost. If you are looking for no BS, perfect pricing and passionate set of folks, this is the place to go! In picture, you can see Troy helping me out :) Kudos to Troy and Vince! Thank you Lozano :)

Feb 20, 2019 · Pranav Ramarao

Went in for a smog check. Done in 20 minutes. Great service. Nice, professional people.

Dec 13, 2024 · Nirmal Patel

For a busy person who doesn't have much time and knowledge to deal with car problems, Lozano is the best choice. I have been using their services for 20+ years. 20+ years ago I had a problem with my car electric system (window). I brought it to the auto shop I used to work with for two years. They did diagnosis and worked on the fixes three times, costing me a lot of time-off from work, frustration in arranging pickup, and near $1000, but the problems still existed. With friend's recommendation I took my car to Lozano. They fixed the long-bothering issue in 5 minutes (wire not well connected) at no charge. Since then, I have become a loyal customer till now. My most recent experience with Lozano was for an issue associated with the warning sign lit-up. It was actually due to the problem of the gas cap not being tightly closed and a reset being needed. This happened a few years ago, and the Toyota dealer charged me $210 for diagnosis despite I had a very expensive 7-year warranty. This time I called to check the availability, Lozano told me the diagnosis charge was $150 vs. $249 by the Toyota dealer, which is much closer to me and had a lot of available slots. But I still chose Lozano with an expectation of 5-7 hours' waiting time. Unexpectedly I received their call within an hour, informing me that my car was ready for pickup (just a re-set needed). They even waived the diagnosis fees and also did some other minor fix on something they noticed, all at no charge. In the past 25 years, I had changed two cars, but what has remained unchanged is my loyalty to Lozano. Their honesty and professional services, buidling up my trust, are the drivers. Highly recommend Lozano.

Feb 07, 2024 · Cindy Luo