Maserati Columbus

I recently took my Maserati for routine maintenance, and unfortunately, my experience was disappointing. While they performed the essential tasks like the oil change, I expected a higher level of service overall, especially given the brand’s reputation for luxury. First, my car wasn’t even washed or vacuumed, which I thought was a standard practice at most dealerships, especially for high-end vehicles. It’s a simple touch that goes a long way in making customers feel valued. I was initially promised that the car would be picked up and delivered after service. While they did pick it up, I was asked to arrange my own transportation to pick it up afterward. I had to use Uber, which cost me $30, and I was really disappointed with the experience. Moreover, when I asked about specific issues and maintenance details, the staff didn’t seem to have adequate knowledge. It felt like they couldn’t answer my questions with confidence or clarity, which is concerning when you’re trusting them with a high-performance vehicle like a Maserati. For the premium you pay, I expected a far more professional and thorough experience. Unfortunately, this visit fell short of expectations, and I’ll likely be looking elsewhere for future service needs.

Jan 15, 2025 · Kumar bura

THIS DEALERSHIP IS A JOKE. I CALLED TO GET A PRICE QUOTE ON A WINDOW GLASS AND HAD A PARTS ASSOCIATE TELL ME THAT IF IM NOT SPENDING MONEY HE IS NOT HELPING ME. I RECORDED THE CONVERSATION AND WILL BE POSTING THIS DISGUSTING EXPERIENCE TO ONLINE PLATFORMS

Jan 02, 2025 · Jermaine McCord

Chris G did notable job in completing delivery of 2023 Gecale Modena. Tyler in service kept me posted on issues with complete battery discharge after only 3 days with the new car. All learned from this that key fobs must be hung/ kept more than 16 feet from vehicle when parked. Chris and Tyler kept me updated on tech process and end results. For me to give a 5 star is rare. But my expectations were met in this case. Thank you guys!

Feb 03, 2023 · Willy

We purchased a 2017 Ghibli early this year and ran into some issues. We met with Jason @ MAG Maserati and he began working very hard to help us get the issue resolved. The customer service was awesome and the ability to contact him at any hour was greatly appreciated. It may sound like a commercial but we only trust MAG Maserati with our baby. Thanks again.

Aug 13, 2018 · Don Sea

Expect the highest standard of service you could find anywhere in Columbus. Jason Mudd in the high end service department is my to go person whenever I need advice. While price isn’t cheap here, you could expect truly reliable service here and can always have that peace of mind. Jason treats everyone with respect, regardless whether your car is worth 7 digits or 5. Everything is transparent, no hidden fee or whatever.

Mar 17, 2019 · Harry Green