Matt's Towing Corp.

The guy towing the car was great. However, the owner is awful. Terrible customer service and terribly overpriced. After being in an accident with my 2 kids under the age of 2 they told us the tow would be free since they were taking it locally. Once we sent someone to pick up my car they charged us $500, half of that was for “storage.” This was probably because they realized they weren’t going to be fixing the damage on the car. My car was on their lot for only a few hours, not even a full day!!!! Not to mention they were awfully rude to my husband on the phone. Wouldn’t recommend them to my worst enemy.

Dec 28, 2024 · Talia Saporito

I had my car towed in early January, and when I went to pick it up my door was pushed off it’s axis and now won’t shut. I called them and they said to send them pictures, so I did, and then they blocked my number. Since it’s not worth going to court over I’m just stuck with a messed up door, kind of inconvenient. If I could choose a towing company, needless to say I wouldn’t choose these guys.

Apr 15, 2021 · Eben Benson

$2,440.96 for a 2-3 mile tow and 2 days in the yard!! After calling for an explanation, the guy spent most of the time asking why my insurance took the 2 grand from the collision settlement, when I wanted answers about their ABSURS PRICING. The tow ITSELF was $400! $500 Recover fee for my wheel being popped off after the accident. $175 “admin fee” that they obviously couldn’t give a clear answer for. $175 “yard fee”, same explanation. $250 CLEANING FEE FOR BRAKE FLUID, $275/day to keep it in the tow yard, $180 in taxes, and some other charges I couldn’t believe. I called expecting them to give no real answer as to why this pricing is absurdly high, likely because they’ll just charge the insurance company who will then trickle it down to the driver. I was correct, call another tow.

Mar 20, 2024 · Danny D Park

I had an excellent experience with Matt's Towing Company. I was provided with a reasonable rate, and they worked with me and the limitations of my schedule. My car was delivered safely to its destination, and I wasn't even present! I really appreciated their service and communication. They made my stressful situation much easier. Thanks.

Feb 26, 2021 · Emily Murphy

My car gets towed I find out via police that Matt’s Towing has the vehicle 12:32 pm Called towing company the guy who answered said He will call me right back & abruptly hung up the call 12:39pm l ask about car again - guy says he has to check which lot it’s located in - and that his guys are on lunch break - and he will call me back. 1:58 pm No call back - l call- no ansver - Left voicemail message: Car is where? How much do I need to pay? What paperwork do I need to bring? 2:33pm No return call so I called again, no answer goes direct to voicemail - I Ask my husband) if I should just go to their lot - He says try to call one more time 2:51pm I call again dude answers I tell him I want to pick up my towed car - asks what car is it - I tell him, again - he says has to check which lot it is in and will call me back. Have timer set for 18 min to call back. ….. Their Guy never call me back- I ask my husband to call - my husband calls and all of the sudden the guy has all the answers. $218 to get car back CASH ONLY tells us to go to 850 Third Avenue. I go to location After I looked around for a “tow lot” and upon not finding it I call tow place again and immediately get hung up on. I call My husband to call them and see what the F*#~ is going on - I finally get call as to where to meet tow truck driver who releases my car after handing him the cash. So much angst all day when the guy who answers the phone could have told me- communicated better….guess he takes perverse pleasure in making people frustrated.

Jan 29, 2023 · Arlene Marese