Mercedes of Sunnyvale

We contacted this shop in order to find out what it would cost to have a diagnostic performed on our Mercedes. After quoting a price of $260 per hour (the dealership and other locations for foreign cars charge way less), we were still going to just pay it without calling other shops. When we were ready to book the diagnostic test, we asked if the cost of the diagnostic is rolled into the price of the repair, if we choose to proceed with the suggested repairs done by his shop. Keep in mind, rolling the price of the diagnostic into the price of the repair is a common practice by a large majority of shops, including the one we decided to use. Instead of just answering no, John proceeded to rudely lecture about how he has never provided this type of accommodation and he wouldn't be starting it today. This guy said this as if we were asking him for free services when, in reality, we were just trying to have a full understanding of what we were paying for and what we should expect to pay for moving forward. I don't know who hurt him but it has resulted in absolute rudeness before we ever set foot in his shop. I can definitely say he did us a favor because his rudeness forced us to do some additional research and find out that he is one of the highest priced locations in the area for this particular service. (Specifics: We were able to book with a different shop for $210 per hour diagnostic and if we proceed with getting the repair done at that shop, the diagnostic fee is waived. Based on the reviews, I would assume he actually does excellent work and may even be trustworthy. But I can't speak to either of these based on my personal encounter. I truly hope no one else has a run in with this owner, but for those who appreciate great customer service when you start spending over a certain amount of money, this may not be your best option. Take a minute to call around, even if you manage to have a more positive initial encounter. I think he should consider hiring someone to answer the phones and handle customers because that is definitely not his strong point.

Jan 28, 2025 · Cynthia Wilson

My car had been repaired three times before in other places and I was ready to lose it when I drove to this shop. But the technician John took one look and said, "It's a lot of problem. It will be fixed in one day !" Sure enough, after the day , my car was back to life! This technique is amazing!"john ,He is an excellent, honest and trustworthy mechanic.

Jan 31, 2025 · Danhong wu

Mercedes of Sunnyvale has been great for me over the years. While the shop owner, John, focuses on Mercedes, I trust him with all my vehicles. He changed the clutch in my Jeep Cherokee, has fixed an AC issue in both my Toyota Avalon and my girlfriend's Lexus G460, and handles any/all needs in my daily driver. I work on cars as a hobby but do not have time to work on my family's daily driver cars. I always take them to John and have peace of mind the work will be done and done right.

Feb 04, 2025 · Greg Castro

John is a fantastic mechanic. Unlike the dealer's service shop, he's incredibly honest about what work actually needs to be done on your vehicle and really looks out for you as an owner. He'll talk you through your options like someone who is looking for a long term relationship, not just trying to make a buck on the transaction. He's a rare breed for sure and his work is rock solid. My vehicles won't go anywhere else!

Sep 25, 2024 · J. Bing Knight

This was my first visit and I had a great experience with John. I dropped off my car at 8.35am and it was ready at 12.35pm, just right on time:) John was honest and didn’t try to upsell anything, which I really appreciated! Everything went smoothly, and I’ll definitely be back. Thanks, John!

Oct 07, 2024 · Angie Ng