Milex Complete Auto Care - Mr. Transmission

I have a national winning show car. You just don't trust it to anyone. It's been maintained and updated only one place. Right here at milex. If I trust it you should too. PS.it's undefeated in over 35 shows!

Aug 28, 2024 · Edward Gibbs

I had the pleasure of bringing my car to Milex Complete Auto Care yesterday, and I couldn’t be more impressed! They took care of everything my car needed, and now it runs like it's brand new. I spent about 7 hours there (by choice), and during that time, I had the chance to observe multiple customer interactions. Zach, the representative, was not only extremely polite but also very knowledgeable, taking the time to address every customer's needs with care. I highly recommend this place for anyone in need of auto care. The service is top-notch, and the team genuinely cares about making sure you and your car are well taken care of.

Jan 30, 2025 · Elena Lubenets

My car is not being worked on in a timely manner. It was brought in on 11/7/24, test ran on 11/11/24, and warranty approved repairs 11/18/24. I was told 11/21/24 my car wouldn't have the the repairs started until after the week of Thanksgiving. On 12/3/24 I was told the process of repair was started but after further questioning, I was told the "staging " process would be started on 12/4/24. On 12/6/24, I was told the engine was taken out and the new engine would be going in soon. On 12/10/24, I was told the exact same thing as that was said on 12/6/24 which obviously means one of those encounters was a lie. On 12/13/24, Zack called saying the engine was put together and was currently being placed in my vehicle. I went to the shop in person hours later just to be lied to about my car again. He said it was in the bay, it was not. He then proceeded to say the holdup came from my warranty company, it did not. They approved the necessary repairs in a timely manner. He stated my car should be ready midweek of the following week. On 12/17/24 I received a text stating my car was running and I would get a call once it was ready, I did not. On 12/18/24 "midweek" I called for an update. I was told my car was being test driven and would need be tested again the following day. I was promised a call back which I haven't received 9/10 since the beginning. The majority of communication was done via telephone calls that I made to the shop. On 12/19/24, hoping my car would be ready, I was then told now I need an O2 sensor and a catalytic converter that's not covered under the warranty. Did not receive an estimate or an explanation of why these were needed, although I had a prior inspection done that didn't show an error with either of those parts. Waited for an update again that I didn't receive. I'm already being charged close to $2600 which I completely understand. However with these new issues I'm sure the cost will skyrocket and the wait time for my car will increase. It's Christmas time, I have kids, had to miss work a few times, and the disregard for the major inconveniences doesn't say great customer service. I don't feel like a valued customer nor do I feel like my car is a priority. My warranty only pays for a 10 day car rental and the shop has quoted a 7-15 day period but that has passed. I have no idea when I will get my car or the actual total. I picked this company based on the positive reviews. I guess they aren't consistent. I do not recommend.

Dec 19, 2024 · Ranika Hall

The owners Matt and Deb are some of the best people you could meet, and they truly put their heart and soul into this business. Highly recommend for anyone looking for a trustworthy place to take their vehicle.

Feb 13, 2025 · Wes Bruning

This was one of the best experiences of discrimination against women. I towed my car there after being promised to not be overcharged or taken advantage of. Unfortunately the person I talked to was fired prior to me picking my car up. I paid to tow my car there to have them hit me in the head with fees for doing a diagnosis. Which I had already paid someone else to do. I ended up giving them $498 for tests. Nothing was fixed. I’m not happy! Here is a list of things done and not done with the warranty that were not provided. They also were going to charge me $77.00 for a walk around inspection on my car. Unreal!

Dec 17, 2024 · Sharon Wilkins