Monro Auto Service and Tire Centers

During a standard oil change, they didn’t properly put the guarding back on the car and the metal ended up scraping along as I drove. I’ve been trying to get it repaired and reimbursed but they keep finding ways to get out of it. They have a new manager every few months, so with each one I’ve had to re-explain everything from scratch. Below you’ll see they asked me to call. I called, and they’re still not really doing anything. They buried any evidence of any wrongdoing on their part to avoid being held accountable. Since they “lost” all documentation they had of the incident, they said they wouldn’t make up for the damages. Jonathon Ross, the store manager since 2021, has suddenly lost all documentation of my ever being at the store. Stacy Bacon, the District manager, has also said he’d be able to help, only to go silent soon after.

Feb 05, 2025 · Alejandro Sanchez

I had a flat tire on Labor Day, and the call center over booked that morning, but they still got me in. I didn't qualify for any of the financing options but was still able to buy at least one tire with reasonable cost and the service was excellent. Everyone was friendly and helpful. Good conversations while waiting for the tire to be installed. Good experience and will highly recommend.

Sep 07, 2024 · Heidi Jean Singh

The workers in this shop are not honest. They advertise oil change on Groupon, when you go there, they tell you that they used another type of oil, and cannot use the Groupon you purchased, although you showed it to them when you first walked in. Then they ask you to pay another $94.99 in addition to what you paid for Groupon. They argue that they have no idea what Groupon is selling, and that you bought the wrong Groupon. They tell you that your car cannot take “blended synthetic” which is what is in your Groupon, and they had to use “Full Synthetic” without checking with you. They are a scam, not honest people, beware

Jan 03, 2025 · Mohammad Alkarmi

Fantastic service! Got my oil change and tires rotated in less than an hour! Luis is awesome! Took amazing care of me! Thank you!

Nov 21, 2024 · Henry Apollo

Kurt is amazing!!!! I highly recommend this center for your auto needs!! I had an unexpected flat tire on my rental vehicle, and went here since it was the closest tire shop. Kurt was super quick in accommodating me, took care of all paperwork, rental center approvals and repair within the hour. He’s also super kind, friendly and helpful. I had a fantastic experience overall. Definitely check this place out for all your auto services and needs. 😊

Mar 23, 2024 · Anviksha Busa