Monro Auto Service and Tire Centers

Made an appointment to get my tires replaced. Tony the manager helped me pick out tires within my budget. The technicians were very friendly and fast. Took about 45 mins. Happy with the finished product. Most likely come here to get my brakes fixed. Thanks again!

Jan 24, 2025 · Jessica Karadolian

STAY AWAY FROM THIS PLACE AT ALL COSTS. I took my car here twice in approx 3 months for 2 completely unrelated issues. First I spent around $500 for a new starter to be put in only for the car to die and need to be towed towed to a new shop less than a week later where the other shop informed me that the starter was not adequate and I had to have the "new" starter from Monro replaced. I then had a flat tire and bent rim from a pothole. I had my car towed to this location since it's a TIRE SHOP. It took 2 weeks for my car to be ready for pick up at which point I was told I had a new tire and new rim. As I was pulling out of the shop I noticed the tire was rubbing on the wheel well. I called the shop, was told to bring it in when I could which was admittedly about 2 weeks later because my husband and I were sharing a vehicle at this time since mine was unsafe to drive. I called on a Saturday and was told the manager was not in but to come in on Monday. I showed up Monday at 10am and was told that the manager was too sick to talk to me or work on my car. I was livid. I demanded a refund. Finally the Manager came out, started yelling at me, telling me the bubble on the sidewall of my car was from driving it with a bent rim before I had it towed in and that the damage to my car was from the tow truck. I had driven the car one block before I parked it to be towed, the damage was not from the tow company. Apparently Monro didn't even replace my tire --per the manager, but the woman at pick up said the tire and rim were replaced. Admittedly I was pretty heated and at this point and I was told the manager wouldn't work on my car. I said he never should have let me leave their parking lot without disclosing that my car was DANGEROUS TO DRIVE and it was NEGLIGENT of him to either 1) NOT LET ME KNOW THE DAMAGE WHEN HE PUT THE TIRE ON or 2) NOT NOTICE THE DAMAGE HE DID WHEN HE DID IT ...this was YET ANOTHER BOTCHED JOB BY MONRO but again there's no accountability. I know for a fact (because I was told prior by the manager) that this shop has 8-9 lawsuits against them so now it looks like I'll be number 10. Disputing charges with my credit card company for the starter since I have proof from the other shop that this was faulty and needed to be replace --within 1 week of monro "fixing it" but I am likely out the $200 for the rim/tire, and who knows how much it will cost to fix the damage this shop caused to my car on top of this.

Dec 30, 2024 · Sarah Dalton

I usually change my own oil, however w/ the current weather outside, I purchased a Groupon for Monro Auto Services on Highland Rd., Waterford. After scheduling an appointment, I arrived early and upon check in, was informed that I was required to pay an additional fee for 'environmental services' and an additional quart of oil. I had a quart of oil in my car, so I declined the extra quart, but agreed to pay the environmental fee. I was told that the technician was not allowed to put one quart of my own oil, in my car. I told manager Tony Muniz Sr., I understand. Leave the car at 5 qts. I will take care of it and I will pay the environmental fee. Mr. Muniz told me that Michigan law won't allow him to do the oil change in that manner. When I asked for a copy of said law, he told me to "look it up". Seeing Mr. Muniz's confrontational attitude, I agreed to pay him for the additional quart & environmental fee, but would look to write an online review (never specifying if it would be a - or + one). Next, Mr. Muniz told me that he was electing to refuse service at this time. Never did I raise my voice, curse or become belligerent. I merely asked for the law that required me to purchase an additional quart of oil from the service provider and he became unreasonable. Avoid this location at all costs.

Feb 12, 2025 · Steve

Everyone here has been so helpful (Katrina, George and Tony), went in for an oil change and they found a leak in a small transmission line (I had been smelling something but thought it was in my garage) they found the part and installed it 2 days later. Will definitely be coming back.

Feb 18, 2025 · Sue Elmy

Horrible experience. DID NOT PUT CORRECT AMOUNT OF OIL IN MY ENGINE. Went to get an oil change from this place. Waited about 2 hours. Oil change was supposed to come with complimentary tire rotation, they took my tires off but when I got my car back the tires were the same, no rotation. I didn’t complain mistakes happen. That should’ve been my warning sign. The day after the oil change my car started sputtering. I take my car to my local mechanic to see what the issue is. Turns out my car has NO OIL ON THE DIPSTICK. Mechanic states it was a direct mechanic failure, no leaks or anything Ended up with engine issues. My car is still currently down due to this issue. I’ve called the shop to try to inform them I can only speak with a call center who was supposed to call me back but has yet to do so. And now even the call center is not answering. HORRIBLE SERVICE. DO NOY TAKE YOUR CAR HERE. Will not be drivable afterwards. A $70 oil change turned into $1000 repairs

Oct 10, 2024 · Taresa Crook